Report: #543980

Complaint Review: Monro Muffler and Brakes

  • Submitted: Tue, December 22, 2009
  • Updated: Tue, December 22, 2009
  • Reported By: Jay — Barrington New Hampshire United States of America
  • Monro Muffler and Brakes
    31 Walton's Way
    Somersworth, New Hampshire
    United States of America

Monro Muffler and Brakes Brake and Rotor Scam Somersworth, New Hampshire

Show customers why they should trust your business over your competitors...

I took my pickup into Monro for my annual state inspection yesterday.  After about 45 minutes, the manager came back and told me I needed new brakes and rotors and he needed to show me just how bad they were. I asked him how I could need new brakes and rotors when I just had them done 2 years ago in this very shop?  They apparently hadn't checked their records very well.  After a bit of scrambling, they deducted the cost of the pads and came back with a price of more than $500 to get me through my inspection.  He then took me to the shop and showed be how much rust there was along the outer edge of the rotor.  Finally, he says, "We can take care of that right now, if you like."  I simply told him, "Not today."  I didn't get my inspection sticker and I was out $40.  That isn't an easy decision to make. 

So today I took my pickup to the Ford dealer I bought it from.  Would you believe the rotors were fine?  Would you believe the pads were in good shape?  The vehicle passed inspection with flying colors.  So how could two shops come up with such different inspection results?  

In fact, a year ago, I had another Monro in a different city try the same exact scam.  I declined then as well.  As a consumer, when I'm undergoing a mandatory state inspection, and I've invested $40 in the inspection, and my vehicles is up on the rack, and the shop insists on major repairs before they will issue a sticker, I figure it is worth $40 to get a second opinion.  In this case, it saved me $500.  It was also worth the $40 to learn never to go back to the Somersworth Monro...for anything.  Sure, I'm disappointed in the shop, but I'm happy to have learned how they operate and to be able to spread the word.

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