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Report: #1332505

Complaint Review: Moon Valley Nursery - Chandler Arizona

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  • Reported By: GBinAZ — Maricopa Arizona USA
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  • Moon Valley Nursery Directions 3775 W Chandler Blvd Chandler, Arizona USA

Moon Valley Nursery Chandler, AZ Worst Customer Service, Warranty good but shorten Chandler Arizona

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They took over 3 months to finally complete our yard which was not a big project by any means. After the initial purchase of plants and trees on the 7/5/2016 which was to be planted 2 weeks later, they finally sent the supervisor to only LOOK at the yard 3 weeks after purchase which he took note of what we wanted, which one VERY specific request that the landscape wasn't made flat but with mounds. They never showed up in the time frame which was suppose to be 2 weeks after they LOOKED at the yard to install the sprinkler. I called...."oh sorry we forgot to put you on the schedule". 1 more week ...OK sprinkler finally install. Then they came for the dirt and stones to shape the molding and prepare for planting ......one problem they made it flat! I called the supervisor he assured me that the issue would be corrected when they do the planting. NOT !!!!! again late for planting, they finally made it......the issue!?!? Guess what not corrected and then the passing of the buck started pointing fingers on who's job it was to shape the beds. Called the supervision inform me "I forgot to put it on the contract....it took 3 times and me calling because nobody showed up no one called inform me of delay. Finally the mounding was done 2 months 1/2 which was promised to be completed after 2 weeks. A few days later I noticed some plants were wilthering...they didn't program the sprinklers, some plant perked up after the water started. Some died. I went to Moon directly to explain the 2 shrubs dying ....they told me to choose their replacement which I did. 1 week later they were planting the new one.....they were not the one I have pick out...1 actually was already half dead....what do we have STUPID written on our forehead that we wouldn't notice?????. Call yet again... "oh I didn't put the plant you chose on the truck they did that themselves and picked them out" WTH. This week on Oct 13th should be hopefully the last time I have to deal with these people. The plants are guaranteed for 3 months .....a chunk of 2 months was taken away because of their farting around. The price of the sprinkler system and planting minus the trees and shrubs was suppose to be $2,000. Ended up costing us $3,900 without changing anything....shouldn't surprise you at this point obviously the left hand does know (or doesn't care) what the right does. All and all save yourself a lot of aggravation, money and time hire any other landscaping but this company. My conclusion is that they are getting too big of a company not caring for their customer, which the information gets lost easily. They are good company to purchase plants, shrubs, and trees...... salesmen.... but that's the extant of it

This report was posted on Ripoff Report on 10/10/2016 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moon-valley-nursery/chandler-arizona-85226/moon-valley-nursery-chandler-az-worst-customer-service-warranty-good-but-shorten-chandl-1332505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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