Morgan's Jewelers Incompetent Rolex Repair Internet, Internet

What Morgans advertises:
... our customer's ultimate happiness is our primary concern. ... provide expert guidance to their clients on the purchase and care of their Rolex watch.

My Morgan's experience:

The parts you replaced were never authorized and proper replacement parts were thoroughly discussed prior to watch repair authorization. Both the improper crystal and improper bezel results in degradation in value of my "as original", vintage SeaDweller (circa 1979). In light of my expressed concerns over originality, prior to work authorization, your failure to consider or to even be concerned over your actions is irresponsible, reprehensible, and given your prior to repair assurances, dishonest.

What the consumers and employees have to say:

Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
Beware of Morgan Jewelers, Scam jewelers, crooked lying salesman, ripoff.

[T]hey are worse than a typical used car dealer. I am a very reasonable customer but Morgan's left me in shock, full of disappointment and an empty wallet.
Morgan's offered a useless service .... to repair the watch.

[A]fter the "service", nothing changed, watch was still not functioning correctly.
Morgan's was not about customer service but making a profit.
Spoke to a "manager" who was more hostile than the initial rep...

My rep at Omega sighed when I mentioned Morgan's in South Bay, California. Told me she has heard similiar stories about Morgan's (offering services that do nothing).
[T]he worst customer service I've experienced in a LONG LONG time.

I was ripped off BIG TIME by Morgans... Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.

The staff is always rude, tried to blame the mechanism that wasn't working on a previous repair, and had to repair the watch a few times and still it is not to my satisfaction.

Had a bad experience in their appraisal process. Very sleazy.

[W]orst service ever ever in life.

The service was the worst! It was clearly just about their numbers and not about us finding just what we wanted! TERRIBLE.

DO YOUR HOMEWORK... OR PAY THE PRICE LIKE THE REST OF US...