Mossy Nissan kearny Mesa Nissan I paid for dealer part, bolts and installation I left. Less than 2 miles 13 minutes laster the splash guard came off that they installed. The did not replace it and put washers on it and sent me away. I paid $375 for bs when there receipts say that they will replace it San Diego Diego California

Last week I ran over something, Yesterday I went in and paid for parts, instalations and screws and nuts

For left front wheel well undercover plastic guard and for the right side. Also the lower engine splash guard cover. 

Last night I left before they closed drove less than 2 miles and gove on the 163 south and smelled burning and heard something from my car making a noise. I pulled over of the freeway into fashion valley mall and looked the front of the splash guard came off. I called and spoke to GSM  Ali at 6:15 and they said bring it in.......please see the emails from bottom to top for details. End of story the splash guard got burned and I used the chain of command all the way up to the Owbers executive secretary Amber Roger in which the owner is Peter Mossy. The did not replace it, I purchased dealer parts and even there 6 dollar nuts so it would be warranties as per there sales person. All I asked is what I paid for. The GM tried to say I can give you a discount here or here or hook up with this. The GM told me if I buy another one the would install for free. The did not properly install it and there was a missing center front bolt that the GM even addmitted. Then the Splash guard was flawless and they said there was scratches on the muffler in which I said yes that was from last week when I lost my splash guard which is why I came to your store. They put washers on the splash guard and sent me one my way. I feel ripped off and they brushed me off. The Gm was trying to say the scratches and dent on my rim were because I hit something with the new lower engine splash guard.Wrong, that was with my last splash guard. How come the front it came off? Why no test drive on the car? Then they tried to have me sign a receipt that says they test drive it after the put washers on it and that I hit something. 

 

They were exsremly uneducated and stubborn. I hit something last week and came in to buy all the parts and bought the install. They had to much pride to admit they messed up. They went from the scratch in e muffler and then got quiet when I explained it was from last week. Then the splash guard had no scratches on it last night. No test drive, they half fasted the job so they can go home. Then what? They try to say its the dent on my rim and again I say from last week then they left that alone then they say look there are two fingernail scratches which are under the splash guard and told me I hit something and that its my fault that they will not replace it and continued to blame me. This is bs and as I was there there were two other customers in there for similar reason they left and came back because a dudes light was loose and the other dudes bumber came off and he was telling me how he got screwed when I was there. I only asked them to replace it I left less then 13 minutes and 2 miles before I called the store. They failed to properly align the bolts as the holes is as bug. The GM Lachman and service manager Brad  Culverttried to say I can paint the front of your car for $200 I can sent each one of your rims out for $35 each to make then new . Then Gm says buy the part again we will install it for free. I said no I only want a proper installation for what I purchased which is damaged. I was embarrassed and be littled, then pushed to the side and they said they can only do a free install if you buy it again. What? I think these people are crazy, how many times do I have to pay for an items so they can figure out how to install it? Bottom very dissatisfied and I feel ripped off after spending $375 and now have a burned broke piece and not a new one due to there tech rushing it to go home.

 

 

Mr. S.

I am in receipt of both of your emails, as well as notes from our conversation. I have asked Andrew Lachman, the GM,  as well as Peter Mossy, owner - to review your concerns and address them.  I am hoping you will have a mutually satisfying resolution to the issues with your vehicle. 

 

Thank you for bringing this information to our attention.

 

Respectfully,

 

Amanda Rogers

Executive Legal Assistant

for Philip E. Mossy, Chief Executive Officer

and John W. Epps, Chief Financial Officer

Mossy Automotive Group

Phone: (858) 581-7941

Fax:      (858) 270-7526

 

Hi,

 

They put some washers in it and sent me on my way with the burned part. Please let me know what you and Peter Mossy can do for me. I received no apology and only blame to me. This is really sad and bad for business. Your receipts on the back say if its mossy part and mossy install ...then it gets messed up then they will fix it. 

 

 Hi, 

 

 I just wanted to let you know that a resolution to my satisfaction has notBeen meet. The GM says if I buy the part again he will install it. I feel I should not have to pay for a service that I have already paid for. it was like he was trying to sweeten the deal by adding things like I can give you a cheap paint job or fix the outer rims. I do not understand. I only want what I asked for, please help. I do not want this or that or this discount or a special on this. I am highly unsatisfied with there resolve. Please tell me that if you were in my shoes what would you think after all these years my family,friends and fellow sailors come here.They are putting the burned one on with washers and sending me on the way.  

 

On Nov 20, 2013, at 11:25 AM, Amanda Rogers wrote:

 

Mr. S

 

I am in receipt of both of your emails, as well as notes from our conversation. I have asked Andrew Lachman, the GM,  as well as Peter Mossy, owner - to review your concerns and address them.  I am hoping you will have a mutually satisfying resolution to the issues with your vehicle. 

 

Thank you for bringing this information to our attention.

 

Respectfully,

 

Amanda Rogers

Executive Legal Assistant

for Philip E. Mossy, Chief Executive Officer

and John W. Epps, Chief Financial Officer

Mossy Automotive Group

Phone: (858) 581-7941

Fax:      (858) 270-7526

 

 

 

From RS

Sent: Wednesday, November 20, 2013 11:20 AM

To: Amanda Rogers

Subject: Re: R003300264

 

Hello,

 I meet with Gabriel and he showed me my vehicle. Gabriel informed me that Brad states per his authority he will not replace it, and try to bolt down the burned front part. I am not satisfied with this. All I want is what I paid for. What I want is a new lower engine splash guard in which I paid for and paid for a proper install. Then a test drive on the street and vehicle. I do not want Manny tech to work on my car again. I want John Wigs who knows what he is doing to work on it. I found out Ken was Kevin from last night and the person who did not help was service advisor Matt. I am waiting to see the GM in the waiting room.

 

Very Respectfully

RS

 

Hi Amanda,

 

Below is the email you requested. RS, 2005 Nissan 350z Roaster

 

As Per our conversationI spoke to Brad Culvert on the phone in which he argued on the phone with me, then said he would send a shuttle to pick me up to show me my vehicle. Brad stated there were scratches on my muffler and I told him that was from last week when I hit something. Also that that was the reason I was coming in. I just didn't feel comfortable with last night the older gentleman with porky pin gray black spike laid back cauc, 5'4 who was no help and Brad Culvert arguing over the phone. As I was writing this email the GM called me and spoke to me which was very nice to hear. Gm says to speak to Brad and that Brad is just being protective of his guys. I have been picked up and just arrived.

 

Begin forwarded message:

 

From: RS

Date: November 19, 2013 at 9:17:59 PM PST

To: GM of Mossy Nissan

Subject: Re: R003300264

 

Hi,

   I came to your store and service order R003300264. I had the left and right side wheel well splash shields installed and lower engine splash guard. Gabriel was very nice and explained everything perfectly. I even purchased the clips and bolts as recommend. I picked up my car 515 and spent some additional time speaking to Gabriel and John one of the techs. 

I left before they closed. 

 

I got onto the 163 south and heard a noise then a burning smell I got off on Friars to check the car at the fashion valley mall. I checked around the car and then saw the the front of the splash guard was not attached and had scraped on the street. I called service and they were closed. I called sales and spoke to the General Sales Manager Ali. He was very helpful in helping me and concerned. He did not want me to risk driving the vehicle due to safety/fire reasons. I arrived and had to take the street back to avoid an accident or further damage. I spoke with a gentlemen in service and he had glasses 5'4, and gray spiky hair. He was unable to help and keep saying we are closed I can't help you. I then spoke to Ken (serviced) and he apologized, then said the techs would look at it in the morning. Ken told me that I would have to leave the keys in the drop box for the morning. He left. I walked over to Sales and spoke to Ali and Bobby both managers. They told me to not worry and that service would be happy to help me in the morning and to speak to Brad when I come in to have the lower engine splash guard replaced. Bobby and Ali were nice enough to get me a ride to my friends home in lemon grove as I live in thousand  oaks ca which is north of LA. Nader was very nice and volunteered because he lived in spring valley.

 

I wanted to personally email you to let you know that the Sales department seemed to far exceed in help at the last minute. The service just left and it felt so horrible being stuck with the option of driving my car and risking it catching on fire with friction burning on the ground and getting into an car accident. Bobby and Ali were extremely nice and made me feel great and the even had an employee give me/my wife a ride to my friends. Ali and Bobby have superior customer service, they listens, they analyzed the situation and found a temporary solution until tomorrow when the shuttle can pick me up from lemon grove. 

 

I will be calling for a shuttle so I can come in tomorrow to speak with you or the service Manager Brad Calvert. 

What I would like Is a resolution to Mossy replacing lower splash guard and then test driving my car to make sure that it has been firmly installed so I can go home to Thousand Oaks. Please call me if you feel you can resolve this without me getting a shuttle and coming in please. It is very important that I can continue my day without having to sit at the dealer waiting on the service department to replace the lower splash guard. Very humbly please Have them test drive it first please sir. 

 

Please let me know what you can do to resolve this

 

Very Respectfully

RS