Motel 6 Reservation Problems Shreveport Louisiana

Not only should you have booked a handicapped room but if I had requested a first floor room I would have called before the time when I couldn't cancel the reservation and confirmed that I had been assigned a first floor room. If the motel couldn't guarantee it a day before arrival I would have cancelled and tried somebody else. Of course I always stay at Marriotts and Hiltons where I have some leverage to get what I want. I'd never stay at a Motel 6 even if it was free.

My sympathy Ben.

They acted as if they were doing you a favor letting you stay there at all! I am disabled (in a wheelchair) and absolutely can not climb stairs. That's not their fault, but it's not my fault either, and if I make reservations that include notice of special needs (and they take my money) I should get what I asked and paid for, or be informed in a timely manner that they cannot accomodate me, so I can make other arrangements.

If they don't look at special needs/requests until you arrive, and can't keep them, then it's usually too late to cancel your reservation, and they charge you for that day plus taxes, and good luck finding another place to stay at the last minute. I could understand if you just showed up without reservations and expected special arrangements, but they knew (or should have known) for a month in advance! And they were rude about it too! Not your fault they don't look ahead at their customer's requests. And they obviously don't care about your safety or comfort.

Our son goes to Texas A&M, and hotels/motels in the Bryan/College Station area are always booked solid on weekends, so we made reservations in Somerville (Inns and Suites) and sure enough, we had an upstairs room, and there's no elevator. Even though they were booked solid, they gave us a downstairs room with no problem whatsoever, (and I had forgotten to request a downstairs room in the first place!) Now THAT'S hospitality. They have earned our return business, and Motel 6 has lost a potential customer because now I know better than to ever consider imposing upon them.

The rip-off is, you make arrangements in advance for some special, out-of-town event, and have no reason to believe that your motel will make no effort at all to meet your needs. And in certain situations, a downstairs room is not a preference, it's a necessity. So if you have to pay for a least one of the day's you have booked then have to find another place to stay, and pay for it too, (adding insult to injury), you have been ripped off!

No motel/hotel I have seen will ever guarantee "special requests". I went to the Motel 6 Website and they are no different. Right on the reservation page it states the following.

"Motel 6 will make every effort to honor special requests (such as first floor) when noted on the reservation. However, the availability of these items cannot be guaranteed in advance."

The motel may not have "looked" busy to you, but you don't know what rooms were actually booked/occupied. So it may have been that there was no way to honor your request for the room type you had.

As to the previous poster, if they had booked an "Accessible" Room that means it is Wheelchair Accessible. For a Motel without an elevator this requires that it must be on the first floor. Unlike a "special request" that is not guaranteed, an accessible room is a "room type" and if they booked an accessible room they would have been given one on the first floor.

So I would suggest that the next time you book a room where a person can not walk up stairs you do one of two things. Book the accessible room, or make sure the motel/hotel you are going to has an elevator.

But then requesting a FREE room for your "troubles". I can not see how you would be entitled to this.

I don't work for Motel 6, but in the hospitality industry and I gotta say something does not seem right with all this.

1. The hotel did not seem busy. That does not mean they were not busy. You can be sold out and have a nearly empty parking lot.

2. You requested them a month in advance. Well, while it may suck, a request is just that. It's only a request. It's not like they are looking at your reservation every day waiting for your arrival. (inside note,, requests are usually in a seperate tab all together, and are not even flagged or noticed until the day of arrival or at check in.)

3. I would not have called the manager either. It should not matter if they live on the property, one reason some managers live on the property is in the event of emergency situations, location, all kinds of stuff. Unable to meet a guests request is not an emergency.

4. They didn't have an elevator? You knew this when you booked them knowing that you would have people who apparently cannot at all do stairs?

5. You complained about the complaint department? How far did you really think that would get you? Sure it's inappropiate for a rep to be swearing in the background that's hardly a matter that has to do with your current complaint. Were they swearing at you?

6. I don't see how you are entitled to a free night. You reserved a room, that's what they were willing to provide you. If you refused it because they could not put you where you wanted it's not really their fault. Very few hotels will guarantee a request regardless of the reason you are requesting it. You never really know what is going to happen from day to day, people stay when they are not supposed to and rooms go out of order for various reasons. It would be silly to promise you anything other than what you have actually reserved.

7. While I totally get the idea that you didn't need the accessible room it seems to me like you actually did, of course keep in mind that even that does not promise you a downstairs room.

It's all unfortunate but hardly a rip off.

I don't work for Motel 6, but in the hospitality industry and I gotta say something does not seem right with all this.

1. The hotel did not seem busy. That does not mean they were not busy. You can be sold out and have a nearly empty parking lot.

2. You requested them a month in advance. Well, while it may suck, a request is just that. It's only a request. It's not like they are looking at your reservation every day waiting for your arrival. (inside note,, requests are usually in a seperate tab all together, and are not even flagged or noticed until the day of arrival or at check in.)

3. I would not have called the manager either. It should not matter if they live on the property, one reason some managers live on the property is in the event of emergency situations, location, all kinds of stuff. Unable to meet a guests request is not an emergency.

4. They didn't have an elevator? You knew this when you booked them knowing that you would have people who apparently cannot at all do stairs?

5. You complained about the complaint department? How far did you really think that would get you? Sure it's inappropiate for a rep to be swearing in the background that's hardly a matter that has to do with your current complaint. Were they swearing at you?

6. I don't see how you are entitled to a free night. You reserved a room, that's what they were willing to provide you. If you refused it because they could not put you where you wanted it's not really their fault. Very few hotels will guarantee a request regardless of the reason you are requesting it. You never really know what is going to happen from day to day, people stay when they are not supposed to and rooms go out of order for various reasons. It would be silly to promise you anything other than what you have actually reserved.

7. While I totally get the idea that you didn't need the accessible room it seems to me like you actually did, of course keep in mind that even that does not promise you a downstairs room.

It's all unfortunate but hardly a rip off.

I don't work for Motel 6, but in the hospitality industry and I gotta say something does not seem right with all this.

1. The hotel did not seem busy. That does not mean they were not busy. You can be sold out and have a nearly empty parking lot.

2. You requested them a month in advance. Well, while it may suck, a request is just that. It's only a request. It's not like they are looking at your reservation every day waiting for your arrival. (inside note,, requests are usually in a seperate tab all together, and are not even flagged or noticed until the day of arrival or at check in.)

3. I would not have called the manager either. It should not matter if they live on the property, one reason some managers live on the property is in the event of emergency situations, location, all kinds of stuff. Unable to meet a guests request is not an emergency.

4. They didn't have an elevator? You knew this when you booked them knowing that you would have people who apparently cannot at all do stairs?

5. You complained about the complaint department? How far did you really think that would get you? Sure it's inappropiate for a rep to be swearing in the background that's hardly a matter that has to do with your current complaint. Were they swearing at you?

6. I don't see how you are entitled to a free night. You reserved a room, that's what they were willing to provide you. If you refused it because they could not put you where you wanted it's not really their fault. Very few hotels will guarantee a request regardless of the reason you are requesting it. You never really know what is going to happen from day to day, people stay when they are not supposed to and rooms go out of order for various reasons. It would be silly to promise you anything other than what you have actually reserved.

7. While I totally get the idea that you didn't need the accessible room it seems to me like you actually did, of course keep in mind that even that does not promise you a downstairs room.

It's all unfortunate but hardly a rip off.

I don't work for Motel 6, but in the hospitality industry and I gotta say something does not seem right with all this.

1. The hotel did not seem busy. That does not mean they were not busy. You can be sold out and have a nearly empty parking lot.

2. You requested them a month in advance. Well, while it may suck, a request is just that. It's only a request. It's not like they are looking at your reservation every day waiting for your arrival. (inside note,, requests are usually in a seperate tab all together, and are not even flagged or noticed until the day of arrival or at check in.)

3. I would not have called the manager either. It should not matter if they live on the property, one reason some managers live on the property is in the event of emergency situations, location, all kinds of stuff. Unable to meet a guests request is not an emergency.

4. They didn't have an elevator? You knew this when you booked them knowing that you would have people who apparently cannot at all do stairs?

5. You complained about the complaint department? How far did you really think that would get you? Sure it's inappropiate for a rep to be swearing in the background that's hardly a matter that has to do with your current complaint. Were they swearing at you?

6. I don't see how you are entitled to a free night. You reserved a room, that's what they were willing to provide you. If you refused it because they could not put you where you wanted it's not really their fault. Very few hotels will guarantee a request regardless of the reason you are requesting it. You never really know what is going to happen from day to day, people stay when they are not supposed to and rooms go out of order for various reasons. It would be silly to promise you anything other than what you have actually reserved.

7. While I totally get the idea that you didn't need the accessible room it seems to me like you actually did, of course keep in mind that even that does not promise you a downstairs room.

It's all unfortunate but hardly a rip off.