Motobuys Frustrating, Annoying, Unprofessional, Insulting, Abusive Scottsdale, Arizona

This customers complaint is 100% false.  This customer called us many times and spent more than 1 hour on the phone with us before he bought his unit.  I took his order personally.  He ordered from our web site a coolster / Tao model 110cc youth quad. The item can be found on our web page at the following :  http://www.motobuys.com/atv-110-models.html  . We require 2 color choices and the customer picked blue 1st choice and blue spider 2nd choice.  Customer received the blue spider. He then called and e-mailed us at least 10 times saying he did not order that color trying to get us to discount the unit or give him something for free.  He was clearly told just leave the unit in the shipping carton
and he could return it for a full refund.

If the item was wrong then (which it was not) then customer could have returned it.  However to appease him we sent him free of charge a $28.95 starter pack.  He then broke the seat latch in use.  There is no possible way a seat latch
can come broken on an ATV. We have sold thousands of them and never once have we ever had to replace a seat latch on one of these ATVs.  

This customer began a harassment campaign against our company and our staff.  He sent 6 emails in a course of 1 hour. He called my staff stupid, told them to get off there a*s and on and on. He filed this false complaint and numerous others on different sites because i finally had to put a stop to this extremely abusive customer.  I did tell that would no longer allow his abusive behavior and language against our staff.  So then he began filing these false complaints.

Even though the part this customer claims was broken, it is not covered under the warranty, we did send him the part free of charge and he did get it before Christmas.  Which makes this complaint completely false.  We sell over 6000 units a year. However there is always that 1 in a thousand customer that are not truthful and devious in there dealings
with companies.  This is one of those customers.

As we sell thousands of units per year we try hard to provide stellar customer service to all. Motobuys is confident that our longstanding commitment to satisfy our customers will stand on it's own merits and why we have the BBB rating we have earned.