Motorola The new VE20 battery is no good. we bought 3 and have to charge them 1 to 3 times/day even when no calls are made on them. Internet Nationwide

Please start reading from the bottom up. For some reason Motorola thinks this reverse order is most efficient. To see an up to date thread, go to http://motorola-global-eng.custhelp.com/cgi-bin/motorola_global_eng.cfg/php/enduser/acct_login.php?p_userid=pekiker@yahoo.com&p_next_page=myq_upd.php&p_iid=10742802&p_created=1222583259
do not enter a password, just hit the "Log In" button

Discussion Thread
Customer (Paul Kiker) 10/11/2008 04:28 PM
what happened to "stand behind our products?" Is this how Motorola intends to treat it's customers or is it just you? It is truly disappointing to see a once good company become a "used to be." I have owned only Motorola phones since my first one in 1993 when I had a phone installed in my Pontiac. After this I will never, NEVER buy another Motorola. I will also tell everyone I can think of about the situation.
Here is something for you to research. How many people belong to yahoo groups? In times of such economic crisis approaching the brink of economic depression is it smart to alienate thousands of customers?

Response (Valeria) 10/11/2008 03:37 PM
Dear Paul,

Thank you for contacting Motorola e-mail support once again.

Regarding your concern, please note that the repair option is the only option available. We apologize for any inconvenience that this might cause you.

We remain at your entire disposal for future questions you might wish to ask.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

Customer (Paul Kiker) 10/10/2008 12:51 AM
what happened to a 24-hour response?
is anyone going to answer?
why are you ignoring me?!!!!!!!!

Customer (Paul Kiker) 10/06/2008 06:52 PM
If you can't think for yourself you should at least pick an auto response that at the very least applies to the situation in some way.

If you think I'm going to go for two weeks without a phone (focus now! remember there are 3 identical phones all with the same worthless batteries) you are worthless! Why am I going to pay for three phone lines for half a month without being able to use any of them?
Surely you can do better than this! This has got to be the worst customer service I have ever seen or heard tell of.

How about you come to my restaurant and order a big expensive steak, when I bring it to you I'll give you a single chopstick to eat it with. When you complain about the chopstick being worthless to eat a steak with I'll just look at you like you're stupid until the steak is cold and offer to bring you another one in two weeks (as long as you stay there and don't go anywhere else to eat). Oh, and we're not open twenty-four hours a day so you can't sleep here, but if you leave, well sorry! But since I made you pay in advance, I DON'T CARE! Would you ever come back to my restaurant again? Hell no! Would you tell everyone you know why you're never going back? Hell yes! Would you tell other customers every chance you got?

I've got another week to take all three of these phones back and get phones made by a company that sells quality products and you can eat these pieces of crap! And it's all because you will not put a decent battery in the phone. Sounds like the right thing to do if you want to go out of business fast.

Response (Valeria) 10/06/2008 02:00 PM
Dear Paul,

Thank you for contacting Motorola e-mail support, we appreciate your interest in our products.

Regarding your concern, we are sorry to hear about this inconvenience. Please note that Motorola stands behind our products by offering a minimum one-year warranty issued from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend having a technician examine the phone.

You may prefer to check with your carrier for insurance, replacement or exchange programs available with your plan or monthly fee.

You may also send the unit directly to Motorola where our technicians will make any necessary repair to ensure a properly functioning unit. Our turnaround time at our National Service Center is 8-10 business days since we receive the unit at our facility. If the phone is determined to have suffered physical or liquid damage, it will be shipped back to you unrepaired.

Please send the unit to the address below:

MOTOROLA CONSUMER REPAIR
5700 S. INTERNATIONAL PKWY SUITE A
Dock #19
MCALLEN, TX 78503

Please visit the link below to enter your phone's information before shipping it to us:

www.motorola.com/iden/support

Our online service simplifies servicing your phone and getting it back to you in a few easy steps:

1_Create an Account or Login with your User ID and Password
You will need to register to get a secure user id and password. Click on the account registration link. Once you register, your new user id and password will be sent to your email. Please return to the Support Login section of the website and log in.

2_Select Option A under Submit My Phone For Repair.

3_Verify the warranty on your phone and the appropriate repair options in the Motorola Unit Search Form. You need to enter the serial number of your cellular phone and click on Search.

4_ After identifying the correct repair option, please submit your unit for repair.

5_Click on New Request to start the pre-login of the unit in our system.

Remember to include: a copy of your proof of purchase, a note describing the phone's problem, the service provider and phone number for the cellular phone you are sending and your personal information (complete shipping address and daytime phone number). Remember also to remove the battery, battery cover and SIM card before shipping it.

Motorola will always make every effort to retrieve data and transfer it to a new phone if your phone is not repairable. However, we recommend that you back up all your data and software if you have this functionality. This backup should include any personal information stored on your device such as your contact lists and software applications provided by a third-party. We recommend doing this prior to sending the unit in for repair, as this information may be erased during the repair process. Some local dealers or Service Shops have the capability to back up your data as well.

We hope that you find this information useful and look forward to assisting you in the future.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

Customer (Paul Kiker) 10/05/2008 05:29 PM
"Please note that in your email you have not mentioned the battery problem you were experiencing."

Can you not read? Exactly what did you think when I typed... "the battery in the phone does not keep a charge for any length of time. Even when bluetooth is off and no phone calls are made or received the battery does not last 48 hours."
But just to make it explicitly clear...
When we use the phones to make and receive calls (that is what it was made to do, right?) in less than two hours it is beeping, warning that the battery is low. Since you can't remember what you've read, that is without Bluetooth on or playing music, videos or anything else. How long is the battery going to last when I use my handsfree bluetooth device to talk on the phone?

Customer (Paul Kiker) 10/05/2008 05:04 PM
* When was your phone purchased?
Oh, about 6 years ago... Come on! Pay attention! The phone hasn't even been available for a month yet, not through Alltel anyway. Keeping that in mind, what is the value of this question?

* Where was your cellular phone purchased?
Alltel Wireless
209 S. MacArthur
Oklahoma City, OK 73128
405-782-0797
salesperson: Joshua Roberts Joshua.Roberts@Alltel.com

* Were you able to try another battery?
Once again, PAY ATTENTION! 3 identical phones, 3 identical batteries, SAME PROBLEM WITH ALL 3!!! Is that not clear yet? How many times do I have to say the same thing before you understand? Do I have to take a photo of all 3 and send it?

* Has the phone ever been through any kind of physical or liquid damage?
NO there is no damage of any sort unless it was damaged in the factory. Even the plastic sheet protectors are still on the phones.

* What is the HEX / MEID number of your cellular phone? (locate it on the back of the phone, under the battery)
A000000E6E6F75
VE20 H/W REV.8
FCC ID IHDT56JM1
IC : 1090 - JM1

Codes on the battery:
BT50
3.7 Lithium Ion Battery
SNN58138
M8F827GCSDEM.TI
20080821
TIA5963
910mAh
3.4 Wh

Is that enough information? Perhaps you should come look for yourself if you do not understand and are tempted to ask more illogical questions.

Response (Valeria) 10/03/2008 02:53 PM
Dear Paul,

Thank you for contacting Motorola e-mail support, we appreciate your interest in our products.

Regarding your concern, we are sorry to hear about the inconvenience you are experiencing. Please note that in your email you have not mentioned the battery problem you were experiencing. In order to determine the status of the warranty on your phone and have a better understanding of your case please reply with the following information:

* When was your phone purchased?
* Where was your cellular phone purchased?
* Were you able to try another battery?
* Has the phone ever been through any kind of physical or liquid damage?
* What is the HEX / MEID number of your cellular phone? (locate it on the back of the phone, under the battery)

We hope that you find this information useful and look forward to assisting you in the future.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

Customer (Paul Kiker) 10/02/2008 11:56 PM
By the way, we have three of these phones and the battery problem is the same in all three. It is obviously a design flaw. What is being done about it? I don't want to hear anything about "in the future." What is being done NOW?
I'm not stupid enough to think that I am the only one complaining or that you didn't know about the problems before you sold the phones.

Customer (Paul Kiker) 10/02/2008 11:47 PM
NOTHING has been resolved. Not only is the keypad on the ve20 screwed up and NOT USER FRIENDLY, the battery in the phone does not keep a charge for any length of time. Even when bluetooth is off and no phone calls are made or received the battery does not last 48 hours.
Exactly what makes you think I'm going to be put off by generic auto response?

Response (Valeria) 10/01/2008 07:16 PM
Dear Paul,

Thank you for contacting Motorola e-mail support, we appreciate your interest in our products.

Regarding your concern, we are sorry to hear about the inconvenience you are experiencing. We will forward your feedback on the feature to be considered for future upgrades or releases. We apologize for any inconvenience that this might cause you.

We remain at your entire disposal for future questions you might wish to ask.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

Customer (Paul Kiker) 09/28/2008 01:27 AM
Does anyone there have any idea how confusing it is to have the letters BELOW the numbers? No other phone in the U.S. has the letters below the numbers. The letters belong ABOVE the numbers on the keypad! Who designed the keypad for the VE20? What kind of drugs are they on? It's as bad as having the numbers in a random order. I did not notice the screwy keypad or I would have never purchased it. I've got 2 more weeks to return the phone and get a different one. LG & Samsung keeps looking more attractive every time I send a text message. Surely the design was unintentional. Right?

Region Code
US

Paul
Wewoka, Oklahoma
U.S.A.