My wife and I used MoveAmerica to transport our two bedroom apartment from Clearwater, Florida to Richmond, Virginia. Our agreed upon estimate was for a ten foot lineal space in the moving truck. After the truck was loaded, the MoveAmerica driver measured the space used as eight feet. The truck was loaded on Friday March 29.
We received notice from MoveAmerica that our truck had arrived in Richmond as of April 1. They charged us for ten feet as per our original estimate. They informed us the truck would be available for delivery after the balance of $1389.45 had been paid. We paid the outstanding balance and have a receipt as paid in full and confirmed delivery between 8-11am on the April 2.
When we called to check on the status of the delivery this morning (April 2), the agent at the local site declared the space used to be fourteen feet and refused to deliver the truck unless we paid an additional $395 charge. They could not estimate a time of delivery until we paid the additional fee. I had arranged an appointment for three movers to unpack our truck, and would be forced to pay our deposit plus one hour of work, so I paid the fee so MoveAmerica would release the truck. After paying the fee, MoveAmerica said they would have to reprocess the delivery appointment and would now not be able to deliver the truck until between 1 and 5pm.
I had to pay the movers $248 for their time as per my contractual obligation. I requested to be contacted by a manager at MoveAmerica to resolve the issue and have not received a response. I was told to expect to hear from someone in a few hours. I feel like I am being extorted and I do not know if this is the kind of thing I talk to a layer about or not, so any help from here would be greatly appreciated.
I want the $395 space charge refunded, and I want MoveAmerica to refund an additional $248 to cover the movers. I have no problem paying the charges we agreed upon, but holding my property hostage seems plainly criminal.