Mega Movers Unprofessional and No care for customer service Miami Florida

I was quoted on price and they sent an email which I confirmed. This the one company that charges for everything. I have tried for the last two days to get an answer about charges that where added, when my delivery date will be. The manager explained that the driver has not faxed over the information, I do not believe that.

The movers came to my house after 10pm and left my residence at 1245am, I has asked my friend to come by my house because it was the three men and myself, one woman. They didn't have supplies, I had to wrap my own stuff along with take things that I expected them to pack and take.

My bill was doubled by the time it was done and over and I am still waiting for a phone call to explain the issues. The manager told me that he doesn't have time, because there are to many people. I am looking for the owner to give the company a piece of understanding.

Oh trust me, since I used my credit card, it was processed, but I have yet to speak to someone about my issues. I want to know why I was charged for weight when they do not go by weight, charged for stairs that I did not have at my pick up point. I would NOT recommand this company to anyone.

UNPROFESSIONAL
DOUBLE CHARGING
NOT CARE ABOUT CUSTOMER SERVICE
NO CALL BACK TO REPLY TO A STATUS
LATE NIGHT DELIVERY
Was not worth my money or my time.

When my furniture gets delivered and I see that somethings look "suspect" I will be filing a formal complaint.

I feel bad for the person that was on the road with this company and did not get paid.

Pamela
Alexandria, Virginia
U.S.A.