Complaint Review: Moving Stars, Inc. - Houston Texas
- Moving Stars, Inc. 11210 Steeplecrest Dr Suite 106 Houston, Texas USA
- Phone: 281-477-6683
- Web:
- Category: Moving Companies
Moving Stars, Inc. Plano TX Movers Unprofessional, careless and deceitful company that did not provide the service I paid them to complete Houston Texas
*Author of original report: Resolved - Contacted by owner personally
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I would not recommend Moving Stars to anyone. The service was absolutely terrible. I booked this company to help me pack my kitchen, wall decorations/frames and dining room. Our service time was to begin anytime from 9:00 a.m. - 10:00 a.m. The head crew member called me at 9:41 a.m. to tell me he would not be there until 10:30 a.m. I reminded him of the agreed start time, and he said he couldn't be there until 10:30 a.m. so he would be there then. When he arrived at 10:28 a.m. and began the job at 10:29 a.m., he wrote down that he started at 10:00 a.m. on the sheet. He later lied about when he started to his supervisor on the phone. The two-man crew started to pack the kitchen while my husband and I packed in another room. About 3/4th of the way through packing the kitchen, I realized they were doing a terrible job. Boxes were so over stuffed they were tearing at the seams. When I started to open a few boxes and tell them it wasn't ok to over stuff boxes, I found that our glass items were packed with out paper, bubble wrap or any protection! Sharp knives were floating around with other kitchen utensils unprotected.
It was so bad I told them to stop and called their field supervisor. Their field supervisor came to my house and agreed this was not acceptable. He said he needed to talk to the Houston office for a resolution and someone would call me later that day. No one called me. I called the field supervisor again. He indicated he had them on the other line and they would call shortly. Again, no one contacted me. I called the field supervisor several more times; however, he stopped answering my calls. I called the Houston office around 4:30 p.m. that day. I was told the person I needed to talk to had left for the day, and he would call in the morning. The next morning, no one called. I called the Houston office again and reached an employee that refused to give me his name. He told me he spoke with the field supervisor and the field supervisor said there was "not a problem." I said there absolutely was a problem and every box the 2-person crew packed needed to be re-packed, and I had photos of how badly it was packed. He had me send photos to claims@movingstarsinc.com. Again, he wouldn't give me his name or direct email address. I emailed the photos to which I received no response. The next day, I called the Houston office 4 different times. No one that could help me was available, nor did anyone call back despite my attempts to leave a message.
Currently, Capital One is disputing the charge on my behalf. This company is a disaster. Not only do they employ careless packers, there is no accountability from management either. My recommendation is to take your business elsewhere.
This report was posted on Ripoff Report on 02/21/2017 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-stars-inc/houston-texas-77065/moving-stars-inc-plano-tx-movers-unprofessional-careless-and-deceitful-company-that-d-1357485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Resolved - Contacted by owner personally
AUTHOR: - ()
SUBMITTED: Tuesday, March 07, 2017
Since I posted this report, the owner, Jesse, contacted me personally to resolve my issue. To date, I am satisfied and pleased with the resolution. For Jesse's personal attention to this matter, I give him five stars. Jesse extended an invitation to me to call him personally if I ever needed moving services again. I plan to take him up on his offer should I have the need to hire a moving crew again.
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