Mr. Rooter Horrible and Dishonest Service With Hidden Additional Fees Internet
Unbelievably horrible experience. I am extremely dissatisfied with their service or their lack off. They offer the $195 Pumping Special for 1000 gallon tank and $295 for a 1500 gallon tank. I told them that I did not know which one I had because I bought the house few months ago. They said no problem. They will send an expert out who will do a free estimate and inform me about the tank. On the day of the work I get a phone call 7:10 am telling me that the guy will be on his way. Then they call me at 7:45 am telling me that he cannot make it he has some trouble. Probably another job. Then they call me back at almost 10:00 am telling me that the man will be there in the next hour.
Finally, the man come after I waited for over an hour. He seems decent than informs me that there will be additional fees depending on the amount of sludge or solids in that tank and the special price of $195 or $295 only covers few inches. For the rest there will be additional fees. Not having much of a choice, I reluctantly agree to additional fee depending on the level of sludge. I open the house and show him all of the sewer pipes to make his job easier and convenient. He feels confident and gets a metal rod from the truck and starts looking for the tank. He pokes the ground looking for about 15 minutes all around the back yard. He looks on the street and sees some marks. He assumes that the house is connected to the sewer on the street. I said are you sure. He said. No. I would need to call another man in the company with the camera to run into the sewer to follow the pipe to be sure. I said OK. Why don't you? He said that is an additional fee of $400. He said that you do not need to decide today if I do not want. Just call back the company and I will come out again with the right equipment. I said I need a day or two to think about it. He apologize for not being able to find it and left.
I go back to work and I get a call about 1 1/2 hours later from Kimberly from the office. She said that" You need to go back to the house and pay the driver $125 service call fee." I was shocked. I said he was not able to find it and now you want to charge me a service fee that is almost the same amount as the full service. She got upset and had nasty attitude saying "I does not matter. You still have to pay." I said you want me to pay your company for failing to do anything, She said with attitude "YEEEAH." Wow. I left my work and I had to drive back to the man. He was waiting in front of my house. He tried to apologize for this and tried to blame the management for being greedy. I complained about Kimberly and her bad attitude and customer service. He laughed and informed me that it was her normal behavior and she treats him bad as well. I do not know what to say anymore. I gave him money and he tried to offer his service after he is off duty for a lower price cutting out Mr.Rooter. I declined his service and informed him that I do not trust this company and will not give them any more business in the future.
I would hope that anyone considering Mr. Rooter thinks twice about their services and is prepared to pay additional fees regardless of services performed. The free estimate as they claimed is not free.
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