MRO Rebate Program Old World Offer #OWR10045 True Value/Master Mechanic motor oil rebate of $10.00 mailed 10/6/12, they "cannot find" record of Bensalem, Pennsylvania

Purchased 2 x 5 qts of 5W-30 motor oil at local True Value hardware store per sales flyer with a $5.00 rebate per 5 qts on 10/5/12, mailed receipt and rebate form on 10/6/12 to MRO Rebate Program,Old World Offer #OWR10045,P.O.Box 1450,Bensalem,PA 19020-1450. On 11/7/12, I checked online @ myrebateonline.com for status of rebate.  No record of claim, so I called them @ 866-568-9228 as per rebate form, very pleasant lady indicated no record of receipt of forms, indicated to call back in 3 days (Sat.??) to check further, took my name,address,e-mail acc't.  I will call back monday and if no record I will contact my local True Value dealer and True Value Headquarters and pursue my claim.