Report: #620439

Complaint Review: Muller Toyota - Scion of Clinton , ew Jersey

  • Submitted: Mon, July 05, 2010
  • Updated: Sat, July 10, 2010
  • Reported By: SeriousBuyer — Atlanta Georgia United States of America
  • Muller Toyota - Scion of Clinton , ew Jersey
    Route 31 South,
    Clinton, New Jersey
    United States of America

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On July 3, 2010, I flew from Atlanta, GA to purchase a 2005 Toyota Sequoia SR5 (VIN 5TDBT44A25S236504) advertised on at a price of $17,999.  I had asked my salesperson, Anthony Muller, to make me aware of anything "wrong" with the vehicle before making my travel arrangements and he assured me the vehicle was in excellent conditon with no problems as it was a Toyota Certified Used Vehicle. 


After completing the paperwork following my outdoor inspection and test drive, I realized that the vehicle had no luster with the exception of the hood which had reportedly been painted to correct imperfections Mr. Muller noted prior to my arrival.


After making James Jim Pesce (General Sales Manager) aware of the un-disclosed vehicle condition, he stated that I should have known something was wrong with the vehicle since it was priced slightly below retail value.  I stated that he knowingly misrepresented the condition of the vehicle as a Toyota Factory Certified Vehicle and that it clearly does not meet Toyotas requirement that the paint has and even, high luster as described as one of the 160 check points in the Toyota Used Vehicle Certification Program requirements therefore I would not purchase the vehicle.


After spending more than 3 hrs in McDonalds trying to set up emergency travel arrangements from Clinton, NJ to Atlanta, GA, my least expensive option was determined to be a $140 taxi ride from Clinton, NJ to Allentown, PA where I would stay in a Holiday Inn Express and catch a 10 AM flight from Allentown, PA to Atlanta, GA.  My total travel expenses from the Clinton to Atlanta totaled $405.04.


Although my request for the return of my $200 deposit and reimbursement of my $405.04 in emergency travel arrangements from Clinton to Atlanta is more than reasonable, Muller Toyota stated that Toyota will not reimburse me and has made no attempt to properly remedy the situation or return the $605.04 due me.


Muller Toyota knows that I intend to contact Toyotas corporate headquarters in an effort to re-coop my emergency travel expenses. As a warning to anyone who may attempt to purchase this vehicle, I suspect that Muller Toyota will now make a hurried effort to correct the condition of the vehicle in an effort to meet the Toyota Used Vehicle Certification Standards. Therefore, I would advise any interested in purchasing the 2005 Toyota Sequoia SR5 (VIN 5TDBT44A25S236504) advertised as a Toyota Certified Used Vehicle from Muller Toyota in Clinton, New Jersey to use extreme caution.

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This report was posted on Ripoff Report on 07/05/2010 10:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

**Mullers Response has NO SUBSTANCE, The Facts CANT BE DISPUTED (SEE PICS BELOW)!!

AUTHOR: SeriousBuyer - (United States of America)

Its not really about what "MY" requirements for the condition are...Its about what TOYOTA requires for a "CERTIFIED" vehicle.  The pics I snapped while at the dealership dont lie (SEE BELOW)...and none of the pics on your autotrader add show the true condition.  And yall have "NOT" disclosed the paint issue. LINK to "NEW" autotrader add:;jsessionid=2F89F7C3D28911D0EF3AB843E7ADB906?ct=c&car_id=281992594&dealer_id=96983&start_year=2005&advanced=y&max_price=20000&make=TOYOTA&model=SEQUOIA&style_flag=1&only_photo=1&search_type=both&distance=0&end_year=2011&only_price=1&default_sort=mileageASC&max_mileage=75000&address=30013&seller_type=d

I guess they finally fixed the paint issue and have now increased the price from $17999 to $19999 to have the next unsuspecting customer pay for the work needed to bring the vehicle up to proper "Certified" Standards...SCAM ARTISTS!!

About the deposit...When I called the Manager (Bob Leonard)...He said that they "WERE" going to give me my deposit "UNTIL" they saw my Rip-Off Report Post...Yeah, Right. 

If its your intent to refund my deposit, why hasnt the transaction hit my account??  You have my number, call me if you REALLY want to make sure I get my deposit bacK!

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#2 Consumer Comment

Anyone can 'Google' this- SEXUAL HARASSMENT TOYOTA, and read the related articles....

AUTHOR: Karl - (USA)

on the web, right?

*Make sure to 'Google' this- ENGINE SLUDGE, and go to the consumeraffairs website about 'Toyota Engine Problems' and read all of the complaints from Toyota owners. Be sure to click on 'Airbags' and read all of those complaints too.

Thank You
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#3 UPDATE Employee

Dealer Response

AUTHOR: Muller Toyota - (United States of America)


As a manager for the dealership, I would like to publicly apologize to you that the vehicle did not meet your requirements.

However, I would like to also make public that we provided detailed pictures of the vehicle to you before you made the decision to visit our dealership.

There is nothing wrong with the vehicle you selected that would keep it from being a Certified Toyota Pre-Owned vehicle.

Furthermore, we offered to refund you the deposit you put on the vehicle after you decided not the purchase the car.  We do not feel it is our responsibility to reimburse your travel expenses because you had all the information you needed to make a well informed decision before you visited our dealership.

Having won 19 President's Awards from Toyota, we are dedicated to customer service and satisfaction.  Our customer satisfaction surveys highlight this point, ranking us in the top percentage of all Toyota dealerships in the nation.

We are happy to continue to work with you to get a great deal on a vehicle - even the vehicle you originally chose.

Please feel free to contact us at any time to discuss how we can help fix any problems that you may have with our dealership.

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