Report: #831299

Complaint Review: Murad, Inc.

  • Submitted: Mon, January 30, 2012
  • Updated: Mon, January 30, 2012
  • Reported By: Joanie — Cocoa Beach Florida United States of America
  • Murad, Inc.
    2121 Rosecrans Av, 5th Floor
    El Segundo, California
    United States of America

Murad, Inc. Website ordering was defective - kept kicking me out until finally after 3 times BUT then it created 3 orders that I was charged for. After one month that should have cost $39.95 - I wound up with 6 p El Segundo, California

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Tried to order their 30-day introductory skin care system - their website kept knocking me out. After the 3rd try I ordered it. I then received 3 boxes within 4 days - thought it was the next 90-day supply that they talked about and decided I would cancel the subscription as they should not have sent that immediately. Then I received 3 packages of 90-day supply each and called immediately. I called and was told that I had created 3 accounts when I initially tried to order - there was not way to know that - no confirmations. 

I was told that since I opened package (didn't open product just opened box to see what was in there) that I would have to pay return shipping. So - because I ordered one 30-day intro for $39.95 . . . I was charged $275 in less than a month.  Customer service was rude and did not acknowledge that it was their website's ordering process that caused the problem - they should have covered the return shipping since it was their website flaw. Not a good company - not good customer service.
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This report was posted on Ripoff Report on 01/30/2012 02:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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