Complaint Review: My Family Mobile
My Family Mobile Walmart phone plan Billing for services not used Internet
*UPDATE Employee: ..not pre paid
To make this story a little short, I am VERY disappointed in Family Mobile, when I had first got the service about a week later I went to WI with one of my friends, there was barely any service there, the only place i would get service is by the lake. Which was horrible when I was trying to get a hold of my parents when I got an ear infection and had no service!
When I came home the next day I decided I didn't want the service and cancelled it, SO I THOUGHT! I got the actual T-Mobile plan connected to my parents account. Well 2-3 months later I get a bill for $78.65! They were charging me for services I didn't even use! Keep in mind this is a MONTH-BY-MONTH phone service! I called and they had said that I have to pay the bill and that this wasn't a pre-paid service? then why did my local Walmart store tell me that it was?... They wont take off the months that they obviously see that I didn't use the service! Why should I have to pay a bill for one , if i didn't use the services, and two, if i'm not even under a contract?! They say that I receive the bill by text, well how am i suppose to get a text? when I'M NOT USING THE SIM CARD! , well they're a paperless company. HOW IS THAT MY FAULT?! But you sure do send a bill in the mail when it's $80.00! I wouldn't recommend this phone plan at all its a RIPOFF! and they're VERY UNORGANIZED!
This report was posted on Ripoff Report on 11/20/2012 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/my-family-mobile/internet/my-family-mobile-walmart-phone-plan-billing-for-services-not-used-internet-971767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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