ED Magedson – Founder
My Family MobileNationwide USA
My Family Mobile Lack of customer support, poor coverage Nationwide
I just got off the phone with the "customer relations" department at Walmart's My Family Mobile (by T-mobile). It was a totally useless call (2 calls in fact)
The issue, is billing. I cancelled, my service with them in mid-June. I received a bill for July and today I received a bill for August. I will be paying neither. I called to talk to someone about this and all I could get was the the statement that my bill is overdue. The representative was nothing more than a barely understandable human parrot. And that I would have to talk to someone in a different department. I asked to be connected to that department and I was told they can not be contacted by phone. I would have to go to the website. Where the only options were to reconnect with them, or pay the bill. No options to provide feed back or address a problem. I called back this time I got someone who spoke English but she would only repeat the same scripted answer as the first one, the only difference was that I could understand her. After about 15 minutes of this call I finally got an e-mail address. Which I will use. Does it strike anyone else as ironic that a phone company does not do business by phone?
Now for the reasons I cancelled; This price for unlimited talk, text and date is great. The service is good unless you want to make a call or send a text, 411 service is not available. I could sometimes make a call but often if I got as much as 5 miles from home there is no available signal, in town I could have a strong signal and move to the other end of a parking lot and have no signal. If you travel into Iowa or Missouri or Western Illinois service is none existent. I even had one occasion to make a 911 call and could not get a connection at all. I have since switched to Verizon and I am having none of the issues I had with The T-mobile MyFamilyMobile plan.
I do, when I happen to be at Wally World and over hear someone getting or looking at the plan, warn them loudly about it. I have gotten some scowls from the employees. But, Oh well, if they are going to sell crap then they should expect that.
This report was posted on Ripoff Report on 07/24/2014 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/my-family-mobile/nationwide/my-family-mobile-lack-of-customer-support-poor-coverage-nationwide-1164716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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