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Report: #1190998

Complaint Review: My Neighborhood Storage Center - Lake Mary Florida

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  • Reported By: Dutiful Whistleblower — Sanford Florida
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  • My Neighborhood Storage Center 610 Rhinehart Rd Lake Mary, Florida USA

My Neighborhood Storage Center Arnold ,Manager, Storage Facility using Dishonest Tactics to Charge you Double on Rent. If questioned, They become bullies Lake Mary Florida

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 On October 24th I went to the My Neighborhood Storage Facility in Lake Mary to rent a 5X10 unit as my new apartment is not big enough anymore to hold all my belongings. I was greeted by Arnold and told him I was just pricing. He told me I could reserve the unit for 7 days for free with my credit card on file nad move in on Oct 28 and rent would begin then. He told me the amount for the admin fee plus the 2 days in Oct and the month of November I would be billed in the first month. he also offered a discount of 20% off on the first 4 months making sure I saw on my contract that the discount was from November thru February. I signed thinking it was a decent deal and moved in on Oct 28 withou incident. I went back to the locked on Nov 10th to find me locked out. I went to the office and Arnold was not there that day and was told that I was locked out because i didnt pay November rent. I had the receipt on me and showed that I paid it 4 days before I moved in. I was told by the young lady behind the desk who was indignent and rude that the first payment I paid went to the whole month of October. I asked her why i would pay for the whole month of October and then move in on October 28, 2014. She said she didn't know but that I had to pay that day again or they woudl sell all of my belongings. I was furious. I paid and called the corporte office and spoke to John. He told me that ther must have been an error somewhere and wasnted to speak to Arnold the next morning.

The next morning Arnold called me upset saying that he was told he had to call me. I told him I called corporate and sopke to John and that the company owed me my money back. Arnold started yelling saying thet John was a liar and not from corporate and that i shouldn't listen to him as he is lying to me. I told Arnold to stop yelling and asked him if the whole company then was dishonest and he replied that hes one of the only homest ones. I told him I dont deal with dishonest people and companies while he was yelling on the ther line, I told him to stop yelling at me and he didnt listen, so I hung up and called john. John told me that her should never had said those things. I told John that even my contract says that my rent started in November and John assured me that i would get a call back by end of buiness Monday by the District Manager as this was Saturday and corporate was closed. i waited until wednesday and called the Corporate numebr again and got Jacqulen who told me that John was on vacation. i told her the story and she told me that the coroprate office is closed for renovations and wouldnt be open again until 11/24/2014. I have yet to be able to get ahold of anyone else and have given my notice to vacate. I am apaulled that a company like this gets away with such tactics. I hope this report saves someone else the greif Im going through.

This report was posted on Ripoff Report on 11/24/2014 06:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/my-neighborhood-storage-center/lake-mary-florida-32746/my-neighborhood-storage-center-arnold-manager-storage-facility-using-dishonest-tactics-1190998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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