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Report: #1315426

Complaint Review: My Rainbow Puppies - Elgin Texas

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  • Reported By: giraffe — Austin Texas USA
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  • My Rainbow Puppies Elgin, Texas USA

My Rainbow Puppies Youngs Puppy Town; Youngs Teacup Puppies; Puppy Dog Town; Passion Pups. Young Van Roekel keeps changing her business name after scamming so many people, to avoid getting caught! Fraud: Selling sick puppies as healthy only to say none of the illnesses are 'life threatening' as justification Elgin Texas

*REBUTTAL Individual responds: Rebuttal to anonymous compaint

*Author of original report: No retaliation- have video & VET docs to prove & happy to share...

*Consumer Comment: I would like to share my very positive experience in rebuttal

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FRAUD WARNING!! The 1st night our 11 week pup was home was home, she started coughing badly. I videoed her & sent it to Young telling her that we had noticed & told her that this pup's brother had a really bad cough, even coughing up phlegm, but we had not noticed it with her. She wrote back that it did sound bad & she'd check with her Vet & give me medicine. I told her we needed to get our Pup to a Vet to check her out in every aspect, not rely on what her vet gives based on a different animal, albeit her brother. She didn't like that. We were told by our Vet, based on his findings, it was "indeniable and irrefutable that this was NOT a healthy puppy" & that the place she came from must be filled with parasites everywhere! We also had a stool sample checked for worms. Her list of issues was long:
1. Trachea Infection
2. Double Ear Infections, one side worse than the other
3. Bordatella and possible start to pneumonia but no way to know without an x-ray (We had to vaccinate our other dog early to not risk him catching it!)
4. Hook Worms(!): level 4 = the HIGHEST concentration of works for any dog, much less this little puppy! It is EXTREMELY CONTAGIOUS, so this put not only our other dog at home at risk, but also us & our children!! 
5. A Umbilical Hernia 

Young told me I was a liar making it up. I gave her my Vet number to call to confirm. She lied telling me she tried to call them & they didn't answer. I had just gotten off the phone with them so I know she never tried. I pressed her & she finally admitted she never called. SHE is the LIAR. 

She told us she was selling us a healthy puppy. When I told her about allof the above from the Vet's records, she said "Well, none of it is life threatening". I kid you not!!!  FRAUD!

I stopped payment of my check when I saw how unethical she is. We told her from the start, that we stopped payment but we WOULD be sending her another check, within the agreed upon time for knowing we had a healthy dog(!), once we knew she'd be OK & know what our Vet bills would be, not for routine checks, but DUE TO HER BEING SO SICK!! She told me to return the dog. I told her it was not a TV but a living animal and in good concsience, I could not return this innocent little animal back to the place that got her so sick (& my daughter was in tears thinking about it, already bonded to this sweet puppy). i told her we were going to do all we could in those first weeks alotted, to get her back to health. She did not care and she put out a warrant for my arrest!! She committed FRAUD and wants to arrest me! 

She said she is tired of this happening to her and was now going to hold be accountable for all of the previous people who did this to her. This told me very clearly that SHE HAS DONE THIS BEFORE- SELLS SICK ANIMALS, and then when people complain, she blames them. 

I later found that she has changed her company name multiple times- obviously due to unethical practices, so sadly, I did not find these bad reveiws before buynig our dog! (The only good thing, though at an emotional and financial expense, is that we saved this poor little puppy!) I do not want anyone else to go through what we did because of being excited to get a new puppy, thinking it will be healthy! 

She later tried to bribe me saying when I sent back the money (which I told her I was doing and would do all along), that IF I promised to not speak badly of her (not to tell the truth basically), then I could take of $85 which is what she spent, she said, on the medicine she got for her and her brother from her Vet. No way.....I WOULD NEVER WANT ANYONE TO BE PLAYED WITH EMOTIONALLY through an animal as she did. She clearly only cares about the money, not the animals as she claims in her websites.

Never buy an animal from this person.

This report was posted on Ripoff Report on 07/06/2016 04:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/my-rainbow-puppies/elgin-texas/my-rainbow-puppies-youngs-puppy-town-youngs-teacup-puppies-puppy-dog-town-passion-pups-1315426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 REBUTTAL Individual responds

Rebuttal to anonymous compaint

AUTHOR: Young - (USA)

POSTED: Wednesday, January 18, 2017

As you stated this was not a TV, it’s a living animal, and as a living animal it’s susceptible to illness and disease.  All our puppies are vaccinated and treated for illnesses as recommended by our vet and 99% of the time we don’t have any issues.  But just like people every puppy is unique and some are more susceptible than others.  You bought the puppy on Friday and stopped payment on the check first thing Monday which makes us feel like you always intended to get this puppy for free, hoping that if you threatened us we wouldn’t do anything, but this is not the first time someone has tried to get out of paying so we don’t just roll over and give up.  We did not issue a warrant, only a judge can do that, we simply called the police and reported the theft, which is exactly what you did.  You can’t take something and then decide to pay, or not pay, for it later.  The police agreed with us in this dispute and I think that’s why you got mad and wrote this review.   

As I mentioned earlier, puppies are living animals and as such, they each have their own personality.  Some are shy, some are outgoing, some are smart and some take more time to train, so you can’t blame me if it takes you months to train your puppy.  Also, you bought an 8-week-old puppy, not a well-trained adult dog, so yes they will have accidents on the floor, which I clean up as soon as possible, but I don’t stand watch over them 24/7 to immediately clean up their accidents.

For the list of issues you mentioned, first, as I stated earlier 99% of our puppies are healthy, but we can’t guarantee a puppy will never get an illness, just like you can’t guarantee your kids will never get an illness.  We can only do our best to be proactive in preventing them.  All our puppies are given their regular set of shots which includes a shot against Bordetella.  Ear mites and worms are common in animals which is why they need to be treated every 2-3 weeks and we give them these regular treatments.  And an umbilical hernia is out of our control and not dangerous.  This can happen during natural births when the mother cuts the umbilical cord to her puppy.  Dogs have been giving birth without interference from people for thousands of years so we don’t interfere unless there’s a problem.  You make it sound like a long list of problems, but apparently you’ve never raised a puppy before because ‘issues’ like peeing on the floor, being shy around new people, or taking time to train are not uncommon with puppies.

Finally, I’m not trying to change businesses or hide.  I’ve had one business, Puppy Dog Town, which was a pet store that I owned but closed.  I closed it partly because some of the dogs came from other kennels and had issues and partly because it took too much of my time and I couldn’t give my own dogs as much attention as I wanted, so I closed the business to devote my full attention to my kennel and only my kennel.  MyRainbowPuppies is my personal website.

I have many repeat customers, customers who buy from me and then want another puppy, or their friends or family or neighbors want a puppy and I have many referrals who are all happy with their puppies.

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#2 Author of original report

No retaliation- have video & VET docs to prove & happy to share...

AUTHOR: - ()

POSTED: Wednesday, August 31, 2016

To the person who just accused me of 'fabricating' the report above, note that Young is only telling you 1/2 truths, thus LIES! I can and would be more than happy to send you the text messages between us, photos of all of the VET reports AND all of the multiple Medicine bottles, etc. that go along with the VET's documentation of the multiple visits due to this poor tiny puppy being so sick! She also was NOT socialized. She would go outside and not 'sniff around' as dogs do to determine where to pee or poop. It was really odd how she just sat down and didn't know what to do (maybe because I saw dogs just peeing on her floor, not being cleaned up, that this little puppy just thought that's what she she do as well?). Only after months of going out on a leash with our 3 yr old dog, did she learn what a dog does. 

If you or anyone wants 'proof' and you don't believe me, feel free to send me your email address and I'll send it to you. Lastly, I am not a vengeful person. I don't want anyone to experience what we did! Young also threatened to sue me for writing the truth and my experience, unless "I took down any negative publicity". She also tried bribing me before not to warn others. I cannot be bought and want to protect others. Simple!

It's clear Young prompted you to debate my experience with her lies. tsk, tsk, tsk

I don't lie. I have documentation of the truth. 

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#1 Consumer Comment

I would like to share my very positive experience in rebuttal

AUTHOR: Sharree - (USA)

POSTED: Wednesday, August 31, 2016

 I contacted Young to purchase a puppy from her. I asked for any reviews or references. She was not dishonest about the negative review. I want to share that I purchased two happy, very healthy puppies from her that were well socialized. After hearing what happened with the above mentioned complaint from Young's perspective I re-read the complaint. It appears that the person purchased the puppy and then canceled the check. That is theft. It seems Young offered resolution by asking to bring the puppy back and the person used an excuse saying she would not return a puppy to an unhealthy environment. When customer initially visited Youngs property she proceeded with purchase of puppy. Due to it taking awhile to make this report and only after Young filed charges on customer tells me this was done all in retaliation for calling the police on customer for attempted theft. Young welcomed me into her home and puppies were well cared for. Thank God I did not go off this fabricated, malicious report made only in retaliation of not getting away with theft. If I would have went by it I would not have the two loves of my life!!!! Thank you Young! I also got lots of extras for my babies. The earlier report is disgusting to me and trying to hurt someone's reputation because you had to pay for a puppy you bought. I'm sure the police made you pay and sided with Young or they would not have issued a warrant. I believe that is the true root of your anger and why you made the report.

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