My Dollarstore USA also known as Dollarstore International and Dollarstore Inc cheated us out of more than 20,000USD.
We would like to make everyone aware of this company situated in Los Angeles, USA so that they do not lose money by doing business with this unethical company.
After our preliminary correspondence, due diligence and meetings with Rex Metha ceo and Manjit Dhllion cfo of My Dollarstore USA, we imported the startup business package from them.
We intended to open the store in Brisbane, Australia in October 2011.
We requested to choose our own product line, however they insisted that they had extensive experience in the product mix that would be fast movers. They also advised us in respect of the fixtures and fittings. They claim to have many years of international experience and we relied on their expertise based on them showing us a number of other stores they have advised around the world.
After assuring us that they have done this many times before and that they would assist us all along. They forwarded us a
vague invoice for the various goods and had to pay them before they would proceed any further.
They were very cooperative before wiring them our money and claimed to have good quality and fast moving products. After paying them (approximately 60,000USD$), they shipped the container with 18 pallets of goods. Still no invoice was forthcoming so we still did not know what they had shipped. We then had to request a copy of the invoice to see what products they had shipped which they only e-mailed 2 weeks after the container was shipped. We then only discovered that they had sent us goods which we had specificly asked them not to send. They also did not send proper documentation to enable us to clear the container also no fumigation certificate.
They sent expired foodstuffs without having the container fumigated which already caused a problem.
The container was detained by Customs, Border control and AQIS due to the absence of the appropriate documentation. Our clearing agents requested documentation from Rex and Manjit on numerous occasions however their requests
were ignored. After 2 months of me pleading with customs I was able to salvage about 60 % of the goods.
On receipt of the goods, I discovered that they had sent a lot of junk, The expired food stock and kids videos in Spanish had to be dumped. On further inspection of the stock invoice received numerous items were duplicated so it seemed as if they were sending a different variety of stock. They also charged us $2000 dollars for sunglasses and reading glasses complete with stands which we never received, The fixture and fittings were of a poor quality and incorrectly supplied although plans were supplied to them.
The remaining 40% of the goods had to be destroyed at our cost. (AQIS) file number MDS aapfxx6j
My shipping clearing agent and AQIS told me I was dealing with a dodgy company.
We have been trying to solve this issue with them amicably for the past few months but all we were getting back from them is more excuses and fake promises, until we realized that they are not willing to solve this pending issue and that is
THEIR STRATEGY to cheat companies and people overseas.
In order to lure and deceive more and new customers like us they look mostly for overseas customers, they are now using other websites as well: My Dollarstore, dollarstore international, dollarstore Inc
We lost USD 20,000 and would not like other parties to loose so much money in this difficult time. Please be careful when dealing with this company.