• Report: #172803
Complaint Review:

MyFamily Ancestory - Ancestry.com

  • Submitted: Sun, January 22, 2006
  • Updated: Sat, October 03, 2009

  • Reported By:Townsville Australia
MyFamily Ancestory - Ancestry.com
360 W 4800 N Provo, Utah U.S.A.

Ancestry.com Credit Card Fraud Provo Utah *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: Your bank should work with you

*UPDATE Employee: Just call the company

*Consumer Comment: Question for Kevin

*Consumer Suggestion: Uh...you know you can get census info for free, don't you???

*UPDATE Employee: $500????

*Consumer Comment: Ancestry.com is legit

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Greetings from down under.
Well it seems Ancestry.com has spread its wings across the pond to Australia. I was phoned by my bank the other day to be told that someone had signed me up to the 'Those who have been ripped off by Ancestry.com club'. $550 bucks is a pretty steep membership fee, but what can I do.

I think I know what happens with these family tree sites. When you type in your date of birth, surname, mothers maiden name etc. It's enough info for the fraudsters to find out more about you. Warn everyone you know not to go anywhere near these types of sites.
Anyway I spoke with my bank and I have to fill in a few forms but hopefully I can get my money back, at my banks expense which isn't really fair.

What gets me is why is this ancestry.com site still running. It's been operational for the last 5 or 6 years. Do the American authorities even care? Or is it run by the Russians?

Anyway like I said spread the word about these tricksters and have a nice day.


Click here to read other Rip Off Reports on Ancestry.com AKA MyFamily.com, Inc.

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 01/22/2006 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/myfamily-ancestory-ancestrycom/provo-utah-84604/ancestrycom-credit-card-fraud-provo-utah-editors-suggestions-on-how-to-get-your-money-b-172803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Your bank should work with you

AUTHOR: tvanl - (USA)

I am a bank employee and we do absolutely everything in our power to comply with Reg E and assist our customers with fraud.  If your bank does not assist you, they are in violation of the reg and that is very bad news for them.  If you are charged fraudulently, you should report it to your bank immediately (you have 60 days from the day that the statement that makes you aware of the charge is cut to report - after that, you could be on your own).  That being said, why does everyone go to their bank before contacting the company to arrange for a refund??  At this point, the company has your money, not the bank!  Our cardholder dispute process requires that you communicate whether you have attempted to call the company and what the results of that conversation were.  It is a shame that these companies are getting your money and the bank is picking up the tab because of Reg E and the companies just continue to scam others.  DO NOT give out your card number to someone that you do not authorize to charge it!!  Always read all of the fine print - when you click that 'I agree' tab, it is a valid contract!!  In this age of fraud, it is your responsibility to assist in protecting your privacy and your account!  Usually a free trial or a trial subscription means that there will be a continued subscription fee if you do not cancel.
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#2 UPDATE Employee

Just call the company

AUTHOR: Paul - (U.S.A.)

This website (ripoffreport something or other)tells you to call your bank first if there is fraud. Another thing you are supposed to do first (and i think at least my bank suggests this) is to try and work it out with the company.

Give Ancestry.com a call and ask them what happened. They have a department specifically handling fraud like most companies do. Another thing is, a lot of people are upset with Ancestry.com becuase they don't know how a "Free Trial" works.

If a company gives you a free trial and ask for you credit card, guess what, at the end of the trial, 9 times out of ten you will get charged a full subscritpion. Don't get all worked up because a company did what it said it would. If you don't like the way that kind of trial works, DON'T SIGN UP FOR IT.

Another thing, lot's of people don't like the fact that it renews. Why is it that with everything else that is OK, but not this. Your water keeps running until you ask it to be turned off (or you quit paying) just lake your gas and electiricity. Again, this is how they do business. You click a little button that says "I Have Read and Agree to the Terms and COndiditons."

I know almost know one never reads these, but don't get mad when you say you have read them, and agree to them, and then they do what they said they would, like renew your subscription until you ask them to stop.

This is very similar to any other online company, almost all of them bill at the end of a "free" trial (especially when you give a card number to start it) and almost all of them renew at the end of the subscription when you don't ask them to cancel. If you've been billed at the end of your free trial, pony up, cal the company, tell them you don't need it, forgot it would bill, and see if you can get a refund. Don't be a panzy and call it fraud when you agreed to something, gave your credit card, and got billed.
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#3 Consumer Comment

Question for Kevin

AUTHOR: Russ - (U.S.A.)

I looked at your web site once.
Did not order anything from Ancestry.
Clicked out of it.
Shortly after started recieving annoying unsolicited spam emails from you guys in my email box.
Did the opt out instructions so you guys would send no more to me.
A few days later,another spam.
Repeated the process to opt out.
A few days later,another spam.
Repeat the same process over and over and over for several months.
No luck getting rid of you pests.
Please explain without some lame excuse.
Thank you.
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#4 Consumer Suggestion

Uh...you know you can get census info for free, don't you???

AUTHOR: Elaine - (U.S.A.)

Go to census.us.gov and get your info for free. Why pay $500 for what you can have for free???
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#5 UPDATE Employee


AUTHOR: Kevin - (U.S.A.)

is that $500 US? if it is, we dont have a membership that costs that much, call 1800-262-3787 sometimes odd amounts are charged because of someone getting your card number and we always refund in those circumstances
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#6 Consumer Comment

Ancestry.com is legit

AUTHOR: A - (U.S.A.)

This is a legimate company.
They enable you to have access to records... especially US Census records online without having to leave your home and travel to an Archives Branch.

I'm not fond of the company retaining credit cards in order to renew your subscription automatically, but if you call them at least two weeks before your subscription expires they WILL cancel your account.

I'm a long standing customer of Ancestry (three years), and receive special discounts, sometimes half of what new subscribers are charged.

500.00 is rather ridiculous however, and I hope you got your money back from the bank.
Ancestry has had a class action suit filed for misrepresenting the yearly vs. the monthly charges, and they have since corrected that practice.

The service is not perfect, but I think paying a reasonable fee to access millions of US Census data from 1790-1930, plus other records is worth it. At least to an avowed genealogy researcher like me.
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