Complaint Review: MYFREEPLAN - Internet Internet
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- Author Confirmed
- MYFREEPLAN Internet United States of America
- Phone: 18778880889
- Web: www.myfreeplan.com
- Category: Consumer Services
MYFREEPLAN myfreeplan ripoff unauthorized transactions , Internet
*REBUTTAL Owner of company: MyFeePlan.com Customer Service
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Back in October 2012, I ordered a driving record and supposedly payed a one time fee. The following month I was charged again. I contacted the company (www.myfreeplan.com) and was informed that 'somehow' I opted for a monthly service. Don't know how this happened, but fair enough, I cancelled my account.
Next comes December (2012) and got charged again. I call the company and they guarantee they closed my account and would get a refund.
This January...guess what? Got charged *again*. I call them *again* to close my account and they guarantee they will close my account and issue a full refund.
At this point, I am considering just closing my bank account. I don't understand how companies like these are allowed to function and plain out steal money from consumers.
This report was posted on Ripoff Report on 01/25/2013 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myfreeplan/internet/myfreeplan-myfreeplan-ripoff-unauthorized-transactions-internet-1003578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
MyFeePlan.com Customer Service
AUTHOR: JoshCustomerService - (USA)
SUBMITTED: Monday, February 04, 2013
Dear Matias,
We apologize for any problems that have occurred with these charges. If you are indeed reviewing our company (MyFEEplan.com and not MyFREEplan.com) please email manager@myfeeplan.com and we can get you a full refund. Again, please email us and we'll get this taken care of to ensure your satisfaction.
Regards,
Customer Support
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