Complaint Review: Myrsol, LLC - Murrells Inlet South Carolina
- Myrsol, LLC 625 Wedgewood Drive Murrells Inlet, South Carolina United States of America
- Phone: 843-637-2411
- Web: www.myrsol.com
- Category: Websites
Myrsol, LLC Chad Weabler Still no response. Company missed three promised dates. Unable to work with MLS vendors, offensive, abusive. BAD BAD BAD Murrells Inlet, South Carolina
*REBUTTAL Owner of company: Executive Director
*REBUTTAL Owner of company: Executive Director
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Myrsol missed three product delivery dates. After all of the delays and other issues, I dismissed Myrsol in a conversation with Chad Weabler. Chad had Mark Fitzgerald contact me (after I told Chad I didn't want to hear from Mark again, he obviously doesnt know the product). I told Chad, after three tries and that his people need to know what the product is, I could not wait any longer and wanted to move on. I asked when I could expect a refund and he indicated he had to "see what we are going to do."...mind you, Chad identifies himself as the majority owner so I told him, that's fine but I will expect the refund to be in process by 5:00 today...you missed your own deadlines. The Product was ordered 7/28/10. Suzanne Stephens was listed as the sales person. I spoke with her about Myrsol and she gave them glowing reviews; I hope Myrsol doesn't ruin her reputation as well. The first issue came up when Myrsol and the MLS came to an impass regarding Myrsol's ability to get the data feed working. I had to get involved to solve the problem for Myrsol; after all, there are hundreds of other vendors that have no problems...Mysol seems to be the only vendor who can't pull data down without some major production or hand holding. Was promised delivery by Fitzgerald for 8/23, 9/10, and then on 9/14, was told by Fitzgerald and another employee that they were working on it and that the system had no zip code search ability (for a real estate site). I discussed the issues with Chad (who identifies himself as the majority owner of Myrsol) and after telling him three times were enough I it was time to move on, he again had Fitzgerald send a long winded explanation about how they felt the had delivered something and there was no way I was getting my money back. This, after missing three dates THEY came up with. Chad Weabler stated, "I officially have added 1 name to my s**t list now. Welcome aboard slugger!" and "Again, you are not getting a refund." Nice customer relations.... You want to work with someone like this? I think Chad should probably go back to working at the Harley shop or the hunting lodge. After asking again for a refund, Chad, in part replied "Listen, you've treated us like garbage. We have all emails. We did not start this "battle", you did. You have to realize that we are human beings that you are typing to. You can't just continue this anymore. I'm done wasting my time with this... time that I'm not asking you for a refund for." I only asked for my money back and Chad feels he is entitled to be paid for something he never delivered and somehow, I am the belligerent one. Well, I guess I am but I am the customer and I will get my money back or moneys worth.
This report was posted on Ripoff Report on 12/05/2010 08:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myrsol-llc/murrells-inlet-south-carolina-29576/myrsol-llc-chad-weabler-still-no-response-company-missed-three-promised-dates-unable-668425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 REBUTTAL Owner of company
Executive Director
AUTHOR: Myrsol, LLC - (United States of America)
SUBMITTED: Tuesday, December 07, 2010
Below is a link to his site that is still up and awaiting his
changes: Note the site was non branded as he requested and up on September 11th 2010. Because of the complexity of new datafeeds we never set solid delivery dates because it's impossible to note what the MLS is going to do or how long they are going to take to process the paperwork as well as how complex the feed pull just might be. All times given to Mr. Woodward were estimates based on everything going smoothly and were explained to him in that manor.
http://jwoodward.myrsol.com/
Below is our letter
to this client as well as a link to his website that we did for him
and he refused to submit any changes to.
--------------------------------------------
Mr. Woodward,
I want to recap the process we went through from the time
you inquired about a site with Myrsol till today where your site
is up and
awaiting content from you as well as approval to go live.
On July 23rd 2010 we received your inquiry about a site. On
that same day I responded, through email, on when a good time
would be to give
you a call. After about five emails and a few calls I sent you a
quote on July
27th 2010. This was signed by you (attached) and dated the same
day. On the
phone I went over the process of how we will take two weeks to
process the data
feed once we are able to pull the feed from your MLS and that it
takes about
two weeks to have the site up and running from the time we receive
all the
information from you in regards to our questioner form and the
data feed
processed.
At the time of our conversation we were using the free data
feed from your MLS. We were just recently informed that they were
moving to
RETS and had just found out that the free feed would no longer be
available. We
received everything we needed from you to get your site started on
Aug 4th,
2010 except a small issue with your MLS data feed in that we could
not pull
down all the data. This small issue it turned out was actually a
problem with
your MLS not being RETS standard and because of such caused a
great problem
with the developers. On Aug 4th I informed you that there was an
issue with
your MLS and that we quickly requested a solution to this problem
in a query
that would work correctly on a Linux server.
By Aug 10th 2010 we had still not heard anything from your
MLS and you asked if you could help. You were able to get them to
respond but
they still did not respond with a working query for the Linux
server. By Aug
13th 2010 we, once again, asked for a query from your MLS that
would work on a
Linux server with no answer. During this time I informed you that
my
programmers were working on a solution but I was not sure how long
it would
take them with your MLS not willing to help us. I told you that I
was sorry
about this and that we were just as frustrated as you were and if
you wanted
your money back you were welcome to a refund as we had not yet
started your
site. I did inform you that if you took a refund we would not take
money from
you again in the future as a client as this was not our fault.
By Aug 16, 2010 just 3 days later my developers found a
solution that worked and was able to pull all the data from your
MLS. We then
started processing the feed on Aug 17, 2010 which can take two
weeks as I had
informed you at the beginning. During that time you were in our
queue to start
your website and by September 11th 2010 your site was up and
working in less
than the four weeks I had estimated to you and the developers were
adding the
finishing touches. On Sept 13th 2010 you requested that some of
the landing
pages use zip code instead of city or subdivision and I informed
you that we
could hard code this to work but that with our system currently
would not let
your buyers search via zip code.
On September 14th 2010 I sent an email asking if you could
resend the IDX request from your MLS. This is also known as the
Broker
Agreements. Not sure why this was such a terrible request as this
is a
contract that your MLS requires you to have with your vendor and
must be
approved by the broker before your site can go live. The way this
works is your
broker puts in the request then your MLS will send us and email
stating that we
have a request pending. It does not say to whom its appending
for, only that
we have one and the only way we can find out whom it is from is by
clicking on
the approve icon which is right next to the delete icon. The
reason I said it
was flaky, was because I clicked too far to the right of the
approve icon and
the system took that as a delete and did not even give me a
warning but just
deleted the request. Because I was not sure who had sent the
request and I knew
we were very close to going live with your site, I figured it was
your request.
This is why I asked if you could send it again. If not again it
still needed to
be sent for us to move forward. If this was confusing to you, you
could have
easily picked up to phone and called me in order to clarify what I
was looking
for.
Today on September 15, 2010, to my surprise I received a
very disgruntled email from you out of the blue. I am not sure
what has
happened to set off this email but I was in no way pleased nor did
I deserve
this email. I have always been very upfront with you and have
always kept you
in the loop as to what was going on, good or bad. I have thirty
emails from me
to you in less than two months and thirty one emails from you to
me including
the two today not to mention the emails from Todd to you on your
content. I
have always returned your calls and contrary to what you told Chad
today I have
never been rude to you or any client for that matter. I have
always called you
back and I was very upfront when I said that it would take us two
weeks for the
data feed and two weeks for the site once we had everything from
you and the
data feed in place. That is a total of four weeks and your site
was up on
September 11th 2010 and just missing some content that Todd said
you were going
to send him and a few links and tweaks to the feed. So even with
all the issues
we had with your MLS, that we had to solve on our own, we still
had your site
up within forty five days from the time you paid us on July 28th
2010. That is
just fifteen days more than I had estimated it would take us. We
all know that
those extra fifteen days, really even more than that, was due to
the problems
we had with your MLS not following RETS standards and not helping
us with a
solution that cost us a good amount of extra time and money that
we did not
pass on to you.
This is in no way an excuse as I feel we did an amazing job
considering the hurdles we had to cross during this time with your
MLS. We
always kept you in the loop and I was always here via phone if you
needed me. I
would love to know on which topics you feel I was rude to you on
the phone as I
dont recall one time where I every spoke in a poor manor and
being that all
our other clients have nothing but amazing things to say about our
customer
services I am wondering just why it is that you are not happy?
To add insult to injury, after all of this time and money
has gone into creating a site for you and the site is now up and
just waiting
your approval; You decided you are not happy, out of the blue and
that you want
your money back after all the work has been done. This is of
course shocking to
us. If you were not happy then why did you not leave before we
started all the
work on your site? We gave you a chance on Aug 13th 2010 but you
waited until
we had done all the work to get upset and say I was being rude and
not
delivering on my promises, which was an estimate as I told you I
was not sure
how long the feed would actually take until I was able to see the
data, when
that is so far from the truth I am at a loss for words. As I am
sure you know
our Terms of services which state that we do not refund setup
fees. This is
posted all over our site. Not to mention that the work has already
been done
and the programmers have been paid for their time.
We have no problem at all working with you to correct
anything on the site that is not working correctly in order to get
your site
live as soon as possible. We are always here for our clients and
will work hard
to help you get your site complete. If however you wish to walk
away please
note that setup fees are not refundable via our terms of servers
as well as our
pricing pages.
Thank you for your time. Below is a link to our pricing page
as well as our Terms Of Service which was signed off on via the
quote that was
sent to you.
Links to our terms and pricing page:
http://myrsol.com/cms-idx-pricing.html
http://myrsol.com/terms.html
Thank you,
--
Mark Fitzgerald
Myrsol, LLC. Real Estate Solutions
P.O. Box 2882
Murrells Inlet, SC 29576
Cell: 843.450.2146
Myrsol llc., Real Estate Solutions, Giving Control Back To The Agents.
http://www.myrsol.com
#1 REBUTTAL Owner of company
Executive Director
AUTHOR: Myrsol, LLC - (United States of America)
SUBMITTED: Monday, December 06, 2010
Here is a link to his site that is still up and awaiting his
changes: http://jwoodward.myrsol.com/
Mr. Woodward,
I want to recap the process we went through from the time
you inquired about a site with Myrsol till today where your site
is up and
awaiting content from you as well as approval to go live.
On July 23rd 2010 we received your inquiry about a site. On
that same day I responded, through email, on when a good time
would be to give
you a call. After about five emails and a few calls I sent you a
quote on July
27th 2010. This was signed by you (attached) and dated the same
day. On the
phone I went over the process of how we will take two weeks to
process the data
feed once we are able to pull the feed from your MLS and that it
takes about
two weeks to have the site up and running from the time we receive
all the
information from you in regards to our questioner form and the
data feed
processed.
At the time of our conversation we were using the free data
feed from your MLS. We were just recently informed that they were
moving to
RETS and had just found out that the free feed would no longer be
available. We
received everything we needed from you to get your site started on
Aug 4th,
2010 except a small issue with your MLS data feed in that we could
not pull
down all the data. This small issue it turned out was actually a
problem with
your MLS not being RETS standard and because of such caused a
great problem
with the developers. On Aug 4th I informed you that there was an
issue with
your MLS and that we quickly requested a solution to this problem
in a query
that would work correctly on a Linux server.
By Aug 10th 2010 we had still not heard anything from your
MLS and you asked if you could help. You were able to get them to
respond but
they still did not respond with a working query for the Linux
server. By Aug
13th 2010 we, once again, asked for a query from your MLS that
would work on a
Linux server with no answer. During this time I informed you that
my
programmers were working on a solution but I was not sure how long
it would
take them with your MLS not willing to help us. I told you that I
was sorry
about this and that we were just as frustrated as you were and if
you wanted
your money back you were welcome to a refund as we had not yet
started your
site. I did inform you that if you took a refund we would not take
money from
you again in the future as a client as this was not our fault.
By Aug 16, 2010 just 3 days later my developers found a
solution that worked and was able to pull all the data from your
MLS. We then
started processing the feed on Aug 17, 2010 which can take two
weeks as I had
informed you at the beginning. During that time you were in our
queue to start
your website and by September 11th 2010 your site was up and
working in less
than the four weeks I had estimated to you and the developers were
adding the
finishing touches. On Sept 13th 2010 you requested that some of
the landing
pages use zip code instead of city or subdivision and I informed
you that we
could hard code this to work but that with our system currently
would not let
your buyers search via zip code.
On September 14th 2010 I sent an email asking if you could
resend the IDX request from your MLS. This is also known as the
Broker
Agreements. Not sure why this was such a terrible request as this
is a
contract that your MLS requires you to have with your vendor and
must be
approved by the broker before your site can go live. The way this
works is your
broker puts in the request then your MLS will send us and email
stating that we
have a request pending. It does not say to whom its appending
for, only that
we have one and the only way we can find out whom it is from is by
clicking on
the approve icon which is right next to the delete icon. The
reason I said it
was flaky, was because I clicked too far to the right of the
approve icon and
the system took that as a delete and did not even give me a
warning but just
deleted the request. Because I was not sure who had sent the
request and I knew
we were very close to going live with your site, I figured it was
your request.
This is why I asked if you could send it again. If not again it
still needed to
be sent for us to move forward. If this was confusing to you, you
could have
easily picked up to phone and called me in order to clarify what I
was looking
for.
Today on September 15, 2010, to my surprise I received a
very disgruntled email from you out of the blue. I am not sure
what has
happened to set off this email but I was in no way pleased nor did
I deserve
this email. I have always been very upfront with you and have
always kept you
in the loop as to what was going on, good or bad. I have thirty
emails from me
to you in less than two months and thirty one emails from you to
me including
the two today not to mention the emails from Todd to you on your
content. I
have always returned your calls and contrary to what you told Chad
today I have
never been rude to you or any client for that matter. I have
always called you
back and I was very upfront when I said that it would take us two
weeks for the
data feed and two weeks for the site once we had everything from
you and the
data feed in place. That is a total of four weeks and your site
was up on
September 11th 2010 and just missing some content that Todd said
you were going
to send him and a few links and tweaks to the feed. So even with
all the issues
we had with your MLS, that we had to solve on our own, we still
had your site
up within forty five days from the time you paid us on July 28th
2010. That is
just fifteen days more than I had estimated it would take us. We
all know that
those extra fifteen days, really even more than that, was due to
the problems
we had with your MLS not following RETS standards and not helping
us with a
solution that cost us a good amount of extra time and money that
we did not
pass on to you.
This is in no way an excuse as I feel we did an amazing job
considering the hurdles we had to cross during this time with your
MLS. We
always kept you in the loop and I was always here via phone if you
needed me. I
would love to know on which topics you feel I was rude to you on
the phone as I
dont recall one time where I every spoke in a poor manor and
being that all
our other clients have nothing but amazing things to say about our
customer
services I am wondering just why it is that you are not happy?
To add insult to injury, after all of this time and money
has gone into creating a site for you and the site is now up and
just waiting
your approval; You decided you are not happy, out of the blue and
that you want
your money back after all the work has been done. This is of
course shocking to
us. If you were not happy then why did you not leave before we
started all the
work on your site? We gave you a chance on Aug 13th 2010 but you
waited until
we had done all the work to get upset and say I was being rude and
not
delivering on my promises, which was an estimate as I told you I
was not sure
how long the feed would actually take until I was able to see the
data, when
that is so far from the truth I am at a loss for words. As I am
sure you know
our Terms of services which state that we do not refund setup
fees. This is
posted all over our site. Not to mention that the work has already
been done
and the programmers have been paid for their time.
We have no problem at all working with you to correct
anything on the site that is not working correctly in order to get
your site
live as soon as possible. We are always here for our clients and
will work hard
to help you get your site complete. If however you wish to walk
away please
note that setup fees are not refundable via our terms of servers
as well as our
pricing pages.
Thank you for your time. Below is a link to our pricing page
as well as our Terms Of Service which was signed off on via the
quote that was
sent to you.
Links to our terms and pricing page:
http://myrsol.com/cms-idx-pricing.html
http://myrsol.com/terms.html
Thank you,
Advertisers above have met our
strict standards for business conduct.