Nabi Fuhu nothing Nationwide

I bought a nabi big tab online back in 2014 for my husband christmas present and when i recieved it i charged it like it has told me too, and it would not turn on. I call nabi about it and they had me try all of these steps and still nothing worked. So i had to show my husband his gift early seen we could not get it to work, so we called nabi back and they told me that they would be sending us a new power cord. we waited and waited finally we call nabi back 2 weeks later asking for a order number and they said they don't have one and that it was shipped to us . and couple days later we called them back and they told us that the item was not even shipped and they will be shpping it today. We were mad about it and we said what if it the nabi big tab and they said if the cord does not work then it might be the nabi big tab it self they said it could be a couple of weeks until we get our item. So we asked for our money back seen it was going to be a long wait. We said never again will we buy a nabi item again. Until our daughter wanted one for christmas this year, she asked for a nabi dream tab so we said ok we will try agains seen it was for our child. Well we order it on Dec 2 2015 and we are waiting still for them to ship it and its Dec 8 now i have cal the 3 days in a row and all 3 days the phone lines say the is over an hour of wait time. We the first night i waited 1 and a half hour long nothing the next day i waited 5 hrs on the phone still nothing and today i waited 3 and a half hours still nothing i don't even know if the item works i don't even know if it wil be here in time. I don't know if they ran out and im not getting one. All i know is that they took my money the same day i order and i can't get a hold of any one. I fill as if i lost my money and time for both last christmas and this christmas. if you have any question please call me  at (((REDACTED)))