I heard the ad on the radio. The founder of this company was being interviewed by a radio personality who I trusted. I now know they are all out for the almighty dollar and will say anything for a buck.
I invested in a four year contract from NADN. I did try to get more information about the 30 day refund and I was brought to tears by the customer service rep. The savings they found for me was to "cash in my retirement and beg borrow and steal" to purchase a $10,000 package that would solve all my tax problems.
I did indeed purchase a Mall 4 All website. The site is suppose to be helpful to the disabled. I find it is not. I have a problem navigating the site myself.
This year, 2004, will be the second year they should do my taxes on the four year contract. (for 2003 returns). I have not yet received the packet for the tax information. I called several times. I phoned to make a complaint. I filed a complaint with Nevada BBB and the NADN has a record of my 4-year contract purchase.
In all the phone calls, I spoke to one person who said they would see that the packet was sent to me. I also checked with him to confirm they had the right address.
That was March 15th and as I said, I have yet
to see it.
I filed for an extention on April 13th because I could not get in touch with them. I left messages. The person I was referred to for complaint service does not work there (so they say)
The information was misleading regarding the whole service. Since I have to do my own taxes this year, I think I should be paid for it. I am doing their job.
They are rude and ruthless. At least it felt that way.
I'm not quite sure where to go from here, but heard on the radio that the Attorney General in Nevada wants to know who their clients are. This is a class action suit that will go on forever. If they have filed for Chapter 11, then what do we do?
This site is great. At least I can vent.