Complaint Review: NamesAreCheap
NamesAreCheap RBConnect, Inc took down my domain names and refused to help me. palm desert, California
*REBUTTAL Owner of company: Ann Pallo aka April Pallo slanders company for her mistake
I have used NamesAreCheap, an RBConnect, Inc. Company, for several years to manage my domains. I recently switched hosting providers and used the bulk management tool to change DNS servers for all my domains on 2/3/2011 using their website administration. All servers were successfully changed and I confirmed the domains were pointing to my new name servers. On 2/5/2011, I noticed my websites had gone down. I contacted my hosting company and verified with their educated technical support the problem was with my registrar (NamesAreCheap). I attempted to log into my NamesAreCheap account however when I tried to use the admin functions to change my DNS, the website was broken and returning error messages. I phoned NamesAreCheap technical support to address the problem, and the support attendant, whom claimed his name was "Ron" was quite rude and continually cut me off while I was trying to explain the issue. He then walked me through using an alternate control panel which updated my servers, and when I tried to inquire about why my service failed in the first place he refused to answer me. When I requested to speak with a manager, he claimed to be the CEO and said there was no one above him whom I could speak with. After failing to get any information or help from Customer Service, I called back several times only to be routed to voicemail.
This report was posted on Ripoff Report on 02/05/2011 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/namesarecheap/palm-desert-california-/namesarecheap-rbconnect-inc-took-down-my-domain-names-and-refused-to-help-me-palm-desert-691463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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