The story: I sent Napleton Infiniti an online inquiry regarding a 2010 Armada listed on sale on their website. I was travelling from Tampa, so I knew I needed to get certain numbers hammered out before I travelled 5+ hours to get there. I let them know I had a good trade and what I was looking for in terms of the deal. I was contacted by Cindy in their centralized call center (tip off number one). Cindy was wonderful in dealing with, we had a good conversation about what I was looking to do in terms of numbers, and reminded her that I was travelling from out of town and the deal needed to be solid before I made the trip. Cindy spoke with Jeff (the Internet sales manager) and assured me that we could work the deal with the numbers I presented.
The following day I received no less than 3 email and 4 calls as my wife and I traveled to Tampa. Each time we asked if the deal we proposed was ok, and each time we were told yes. We arrived at the dealership and met Jeff and asked where Cindy was, as she was the one I was dealing with all along. This is when they shared that Cindy was in a call center in Kissimmee and that Jeff would close the deal with us. We took a brief test drive where Jeff proceeds to tell us about how he knows the truck as he has an interested buyer in West Virginia (red flag #2).
He then also proceeds to tell us about options on a truck that are in fact standard features. This year and model Armada had only 2 options available, captains seats in the second row and a cargo net kit (red flag #3). We make it back to the dealership and sit down. Jeff starts up the PO and starts talking about our trade and how they value it so on and so forth. I see this is about to be a problem and I stop Jeff to tell him that we discussed the deal on the phone, you agreed to the trade and the price on the truck, and we needed to see a PO that reflects that on paper.
Heres where Napleton loses all creditability. They bring in Bryan to talk, and Jeff disappears never to be seen again during the negotiations. Bryan lowballs the trade, wont reduce the price and comes in $7K higher than the out the door price agreed to. He then tries to back out by arguing about the payoff on our trade, yet, he clearly states he has no intention of honoring the negotiated price; trade or not.
BTW: Jeff's other "job" is as the "social media guy" so read every review, compliment, and accolade with caution. Look at their reviews on Cars.com, with 3 of the same reviews from people from the west coast, and all the same review. Also, every review is a 4 or higher. Goggle "Napleton Infiniti complaint" and you'll get a bunch of YouTube videos of Napleton's sales ad. If you contact them you will be bombarded with automated emails and calls. This is probably Jeff's real job, inflate the reputation of the dealership online. Be afraid of any company that has to pay someone to put out good stories about themselves.