Report: #1064181

Complaint Review: Naromax

  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013
  • Reported By: Lawrence-Cobalt Janssen — San Francisco California
  • Naromax
    1200 South Brand Blvd, Ste 154
    Glendale, California

Naromax BUYER BEWARE!!! This $5.99 Watch Deal can add up to $152.99 in TWO MONTHS! Glendale California

Show customers why they should trust your business over your competitors...

  • It took till June 17, 2013, for my bank, to issue a $49.00 refund to my account!
  • I had to start an official dispute with my MasterCard Company.


Mailed- Wednesday, March 2013             2:30 PM PST

               Pine Street Station Post Office

               San Francisco, CA 94109-9991

  • Package Tracking Label #: 9500 1109 1324 3072 5206 97
  • Tracking Details Website: (results attached at end of this letter.)
  • Paid with Orchard Bank MC $6.35 2 Packages



Wednesday, March 13, 2013                     11AM PST



Return Merchandise Number:  210 884

           Telephone Contact Amanda, Monday, March 11, 2013 @ 10:30AM



1200 South Brand Boulevard, Suite 154

Glendale, California 91204

Phone: 866/ 378- 5019

Email: support@naromax


Attention: Joe Schirripa- Manager Naromax Billing Department


  • Return Package sent to Naromax on Wednesday, March 13, 2013 with U.S Post Service Confirmation Receipt # 0309 18300 00010044605628 to Naromax, 1200 South Brand Boulevard- Suite 154, Glendale, CA 91204. Package Envelope included Omax Watch Bar Code # 00HBJ843PH02




       55 Complaints- NOT RESOLVED!!!  $5,530.

  • “A happy customer tells a friend; an unhappy customer tells the world”
  • The internet has magnified the adage with a greater number of people hearing from the unhappy/dissatisfied customer (who can effectively complain on websites).

Caveat emptor (pron.: /ˌkævɑːt ˈɛmptɔr/) is Latin for "Let the buyer beware"[1] (from caveat, "may he beware", the subjunctive of cavere, "to beware" + emptor, "buyer").

Dear Joe Schirripa- Manager Naromax Billing Department:

I appreciate, your Tuesday, March 12, 2013 @ 11:09AM email response to me, re: Naromax’s incredibly inappropriate and abusive sales practices. I do want the forty- nine ($49.00) credit back to my MasterCard you have on file with Naromax’s Billing Department. Please make sure, you also remove me, from Naromax’s “Watch-of-the Month” Club. I do not want any more watches sent to me-thank you.

You wrote: “…, in the spirit of compromise we are willing to offer a partial refund of $49.  My MasterCard was charged a total of one hundred and fifty-two ($152.00) dollars. I am only receiving a credit of forty-nine ($49.00), you get to keep one hundred and three dollars and ninety-nine cents ($103.99.) You keep sixty-eight (68%) percent of this business transaction; I have lost this money. I get a measly thirty-two percent (32%) of the money. Call me overly-analytical, but that doesn’t work out to well for me.

I mailed a package to Naromax on Wednesday, March 13, 2013 with U.S Post Service Confirmation Receipt # 0309 18300 00010044605628 to Naromax, 1200 South Brand Boulevard- Suite 154, Glendale, CA 91204. The package envelope included Omax Watch Bar Code # 00HBJ843PH02. I do not want any merchandise, in my home, from Naromax.

I am wondering why you are not able to just put out the exact price of the watch to your potential internet buyers.  I believe you wouldn’t be able to sell too many of these watches. So, you stoop to “Terms and Conditions,” which only benefit Naromax. I think this is very narrow-minded and extremely poor business practices.

After reading the complaints, it appears you are doing this modus operandi on many people. You ensnare them in your game and continue to take money out of their Visa or MasterCard accounts.

Please be assured, I plan on contacting as many consumer organizations as I can to warn people of the internet scam you are perpetrating on the consumer population.  It’s abusive and wrong. I think I need to start with BBB in Glendale, CA; I need to investigate what other Consumer Protection Agencies might be able to come to your office and make a visit. They then could, review your policies and the methods; you are using to obtain watch orders on the internet.  I am wondering it Small Claims Court is an option for me? If you don’t immediately refund the forty-nine ($49.00) dollars to my MasterCard account, I will investigate this option. It’s definitely worth my time and effort.

I first ordered your five dollars ($5.00) watch offer on January 18, 2013. After I called my MasterCard Company Dispute Department, I was told that I had agreed to a “14 Day Trial Period.” During that period, I needed to return the watch, or else I would then be charged another ninety-eight dollars ($98.00).  You shipped the Omax Watch out on January 19, 2013- USPS Tracking # 9400 1102 0082 9637 9754 74. It arrived in San Francisco, CA on January 22, 2013.

What surprised me was, that there was no invoice or “Return Policy Information” included in the packing envelope. It was only the watch- why? Did you suggest printing out the agreement before I left your internet site?

To make matters even worse, the watch slipped off my wrist, as the clasp is difficult to use and manipulate. It landed on the watch face and the glass shattered into three (3) pieces. I still have it, I can return that watch to you too. You could send it back to the manufacturer to show them the shoddy workmen ship, which goes into the manufacturing and quality of this watch. I now have a one hundred and four dollars ($104.00) piece of garbage.

I was stunned to receive another Omax XTS001, that’s my best guess. You mailed it out on March 4, 2013- USPS Tracking # 9400 1102 0082 9687 7316 00. The watch was delivered on March 6, 2013. What is this, the fruit of the month club? Would you continually send a new watch to me every five (5) to six (6) weeks? Plus my MasterCard was charged forty-nine ($49.00) more. How could the price of this watch drop so dramatically?

What I learned, from this whole incident, is that I will never order a product which “sounds too good to be true!” Because it’s not! Your business practices are very, very dubious and disturbing. Be honest, be decent, and be kind to your customers, it will pay off in recommendations and further purchases. You get neither.

Please immediately credit my MasterCard for forty-nine ($49.00); plus do not send me anymore Omax watches from the Naromax Company.

I appreciate the time you took reading this letter. If you have any questions, comments, or need for clarification, please contact at: (((REDACTED)))

Email: (((REDACTED)))


Yours sincerely,


 Lawrence-Cobalt                           Wednesday, March 13, 2013

______________________________              ________________________________

Lawrence-CobaLT                                  Wednesday, March 13, 2013


Copy of Naromax’s Billing Department Email sent to by Schirripa- Naromax Billing Representative on Tuesday, March 12, 2013 @ 11:09AM.

Billing Department <>

                    11:09 AM (23 hours ago)



Dear Mr. XXX,


We regret that you overlooked the terms and conditions which were provided to you on your order page (  We ask that you take a moment to review this page and note that the offer details are described in full detail about an inch to the left of the fields which you input your payment information into.  

Additionally, the terms are listed in their entirety at the bottom of this page, followed by a “check box” in which we ask for your binding agreement that you understand the terms and conditions.  Please note that our order system cannot issue you any orders unless this box has been checked as part of the order process.  Most of our customers do, in fact, either cancel their account and return the product within the 14 day period, or go on to receive our product on a monthly basis.

Although you did not cancel your account within the allowed time period, in the spirit of compromise we are willing to offer a partial refund of $49.  If you agree to this compromise, please respond to this e-mail stating so, and you will promptly have the above amount transferred back onto the card you have on file with us.




Joe Schirripa





Terms and Conditions

Please carefully read the following terms and conditions. By visiting this website, you agree to the terms and conditions of use as well as our privacy policy. If you do not agree to these terms and conditions, please do not use this website. Your order will not be processed unless the box near the terms and conditions signifying that you have read and agreed to the terms and conditions is checked.

For questions regarding the terms and conditions or any other part of this website, please contact our support department at or call (866) 378-5019.

Naromax Watches Terms:

The trial offer is designed to display the quality and effectiveness of Naromax Watches. This gives you the opportunity to try this remarkable program for only $5.99 USD shipping and handling so you can come to a decision for yourself if this is the right product for you.

When you place your order today with, you will receive a Watch from our collection to try for 14 days. Please note, the 14 day trial period includes shipping and transit time. If you order the product today, June 7, you will need to cancel before June 21 to avoid being charged. Your credit card will be billed $5.99 USD for the shipping of your 14 day trial shipment. If you are satisfied with the Naromax Watches you need do nothing else. Upon the expiration of the trial period, your credit card will be billed the retail price of $98 USD for the full cost of the Watches, and you will be enrolled in a 30-day autoship program. Every 30 days after that, you will be shipped another timepiece from our Watches collection and billed the retail price of $49 USD. If you decide not to participate in the 30 day auto-ship program after the 14 day trial, simply contact us by phone or email to cancel. If you have placed an order and will be out of town when the product is shipped you will need to contact our Customer Support Department. This should be done prior to the expiration of your 14 day trial period.

There's no obligation, you can cancel your trial membership by using one of the following methods:

1 - Calling our support department at (866) 378-5019, available Monday through Friday 8am to 5pm PST.
2 - Emailing our support department at Please allow 3 business days to receive confirmation of your cancellation from our email department. When emailing us, please include your full name and address, as well as the name of the product that you ordered.

Please note: All cancellations receive a cancellation confirmation email that is sent to the email address that you provided to us upon ordering your trial package. If you do not receive a cancellation confirmation email when cancelling your trial, please contact our support department to confirm that your trial is cancelled.

The 14 day trial period includes shipping and transit time. Customers usually receive their product within 3-5 business days of ordering. If you want to extend your trial period due to slow postal delivery or delayed pickup, you must contact our support department.


Return Policy

We have a 14 day 100% satisfaction guarantee policy on all shipments. A FULL refund is processed for any shipment that adheres to our refund policy.

If you are unsatisfied with our product, simply email or call us within the 14 day trial period and we will cancel your trial membership.

After the 14 day trial period has expired, there is a strict no return and no refund policy.

To return a product within the 14 day trial period you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at

An RMA number can ONLY be obtained by contacting the billing department at

You will receive a response within 3 business days.

Please Note:

1) We cannot accept packages marked "Return to Sender."

2) Please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned products must be sent to the following address:
1200 S. Brand Blvd. Ste. 154
Glendale, CA 91204

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

Shipping and Insurance

The standard ground mail service is shipped via the United States Postal Service First Class Mail. We will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Pacific Standard Time and the next day for all orders placed after 2PM Pacific Standard Time (packages will arrive within 3-5 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.


We reserve the right to change these terms and conditions at any time as deemed necessary. Any and all changes will take effect immediately upon posting. By continuing to use this website after changes are made to the terms and conditions, you are indicating your consent to the new terms and conditions.

Billing Issues

If you believe that you have been erroneously billed, please contact customer support immediately of such error. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.


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