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Report: #352335

Complaint Review: National Carpet Care Of Duval Inc. - Jacksonville Florida

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  • Reported By: Jacksonville Florida
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  • National Carpet Care Of Duval Inc. 6900 Philips Highway Ste 36 & 37 Jacksonville, Florida U.S.A.

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This is the most unprofessional bait and switch company I have ever done business with. I absolutely do not recommend anyone do business with them. I needed my one year old carpet cleaned in my townhouse as I was moving out. I called and scheduled the Three room Special for $20.95 plus $2/ step times 15 steps, and there was nothing special about it. When the guy arrived he showed up in a beat up, unmarked Ford Ranger. Right away I knew that this was going to be a bad experience. He came in and tried unsuccessfully to upsell me on additional services. He also was trying to get me to buy one of those coupon books that cost $20 that had absolutely nothing to do with carpet cleaning.

Then he brings in this Steam Cleaning Machine that is nothing more than one of the Rug Doctor Machines that you can go rent from a grocery store for $20 and do yourself. So he starts cleaning the carpet and this machine is making my house stink of animal urine!!! I cant believe that he is there to clean my carpet and he is making a huge mess! So he finishes in about 15 minutes and I look at the carpet and it is basically just wet. When I ran my hand over the carpet, there was dirt on my hand!

I was outraged so I called and spoke with the General Manager, but after getting no where with him I asked him So basically I am not going to get anywhere with you? to which he replied no.

The bottom line is that if you go with the cheapest guy in town, expect to get what you pay for. The house I am moving into had its carpets cleaned by All Pro Chem-Dry in Jacksonville, and I recommend them 110%. They are the exact opposite of what I got from National Carpet Care. They should change their name to National Carpet Don't care about anything but stealing your money!!!!

Bobby
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 07/17/2008 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-carpet-care-of-duval-inc/jacksonville-florida-32216/national-carpet-care-of-duval-inc-bait-and-switch-deceptive-advertising-unprofessional-352335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
2Employee/Owner

#9 REBUTTAL Owner of company

UNFAIR COMPLAINTS

AUTHOR: Gen Mgr - (United States of America)

POSTED: Thursday, June 09, 2011

This is a sounding board for for consumers that feel that they are entitled to services that they refuse to pay for. Pet problems, stain removal, remediation etc., are services that we are happy to preform for reasonable compensation. Even the author states that he paid someone else for services. We customise to the customers needs and thier budgets. There is no proof or validity required to report anything one wishes for any reason one wishes. Legitimate reporting agencies require both sides to a report and offer consumer and businesses.
 
GM 

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#8 Consumer Comment

Clint's Lies

AUTHOR: Elli - (United States of America)

POSTED: Saturday, December 05, 2009

The owner of National Carpet Care is flat out ling. It is Mr. Bowling that is writing in a vindictive manner. Here is his quote "in my opinion authored by an unbalanced individual with an axe to grind". Now to me, that doesn't sound like something the owner of a company should be saying about his customers. Maybe you should think a little bit harder about how not to contradict yourself the next time you speak Mr. Bowling. National Carpet Care only cares about successfully pulling off the bait and switch tactics with their customers. The equipment they give the technicians to use is some of the cheapest carpet cleaning equipment you can buy. If National Carpet Care had an irreproachable record as Mr. Bowling suggests, then their would not be such a high volume of complaints against them. Myself and a fair amount of other unhappy consumers are filing a class action lawsuit against National Carpet Care. Hopefully once this is complete, Clint Bowling will have learned his lesson about the consequences of scamming hist customers.

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#7 Consumer Comment

NCC Has a C Rating with the BBB-they lie

AUTHOR: Mel999 - (USA)

POSTED: Thursday, October 22, 2009

I called National Carpet Care on 9/26/09 for them to come and clean my carpet in my condo. I had a coupon for 4 rooms and a hall for $39.75. I told a man over the phone that I only had three probably 1 to 2 square foot stains that needed to come out. He said I would be charged $.30 a square foot. To my calculations that comes to about $1.8 if it was 3, 2-square feet stains. Plus the coupon should total around $41.55. I live upstairs so he said it would be an additional $10. So now full total is $51.55 plus tax. When the guy came he measured my unit which total is 1034 square feet. Not all of that is carpet, kitchen is tile and balcony is concrete and bathrooms are tiled. He went downstairs to do a quote then came back and said with protection on the carpet the total would be around $400. I asked him what it would be without the protection and he said $185. I was shocked and said that's not what I was told over the phone. He said that it was $.30 a square foot except for one room which had no stains. I said that's too much to pay and he asked me what would I like to pay and I said I would like to pay for what the coupon says. We negotiated back and forth until it was down to $165. I left so he could clean and when I came back several hours later he said he was done. I said the stains were still there and he said that they would lighten up by the next day. It was already dark so since I couldn't see too well I wrote him a check for $165. Then he said he forgot to have me include the $10 upstairs fee and to make the check out to him personally. So I did. So I paid a total of $175. The stains were kind of an orange rustic color. After I paid him I kept asking him if they would definitely come out and he said honestly any orange or red tinted stains never come out. So the next day I came and sure enough they were as dark as they were before he cleaned them. I called my bank first thing Monday morning and put a stop payment on the check. I then got a call several days later from Clint while I was at work screaming at me for stealing from the company. I told him about what happened and he said I should have called them back to have them come and clean it again. I asked him why I would do that when the guy told me it wouldn't come out because of the color of the stain. On their contract it states that any check made out to anyone other than National Carpet Care will receive a full refund. The $10 check was made out to one of their employees. When I notified Clint he said that the disclosure on the contract if for people trying to steal from the company and that the $10 I gave the guy was for a tip. My boyfriend was with me the entire time and knows that it was for the $10 upstairs fee because he didn't include it on the slip he gave me. HE threatened to send me to an attorney and I told him to go ahead because I felt they used the bait and switch tactic and they are mad because I caught onto it the next day. I offered to pay him for a regular steam cleaning like the coupon stated but he said if I sent him a payment for less than $165 then he would refuse it. I received a letter yesterday stating you are reporting $195 to all three credit bureaus. This is an invalid debt and I am currently pursuing my legal options with them. I had every intention of paying them for the work that the guy actually did which was nothing more than a regular steam cleaning that I could have done myself. Clint, the owner, said he would refuse my payment and called me at work yelling at me at 1:03pm and again at 1:20pm. I really didnt appreciate the harassment and that complaint will be filed with the courts as well. I have also filed a complaint with the Better Business Bureau and the Florida State Attorney General. I took pictures of the stains after they cleaned them and they are the same as before this company came out.

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#6 REBUTTAL Owner of company

Fraudulent, report

AUTHOR: National carpet care - (U.S.A.)

POSTED: Wednesday, October 21, 2009

National Carpet Care maintains a clean record with the BBB and consumer affairs (a regulated government agency). We as a company make every effort to address a customers needs and concerns. Our company has been providing quality service to the Jacksonville area for over 25 years and our track record is irreproachable. This particular complaint is unfounded and is written in a manner that is vendictive and in my opinion authored by an unbalanced individual with an axe to grind. We at National stand on our record of performance and quality service.

It is not our policy or the policy of any other company to provide additional service at no cost for those services. We are a full service company that offers a variety of services to meet our customers needs at whatever level they wish. Basic service to complete remediation of whatever their particular concern or problem may be

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#5 Author of original report

Respone to GM's Rebuttal

AUTHOR: Bobby k. - (U.S.A.)

POSTED: Monday, March 23, 2009

Ok. I am not at all surprised that the General Manager of NCC would flat out lie about my situation.

First, I lived in a house that had carpet that was only a year old. I have a cat and he is completely litter box trained. He has never urinated or defecated on the carpet. Nor were there any other issues with the carpet other than it was left dirtier than before they "cleaned" it. The issue I had was with dirt and cat hair that the vacuum would not pick up. The smell of pet urine was produced by his filthy, poorly maintained machine. Period.

Second, the reason I did not want them to return is that I did not want their dirty guy bringing his dirty equipment back in my house and trying to sell me things under the table for his own profit. I would not have allowed them back in my home even if they would have offered to come back and correct their discrepancies for free. This is also the reason I signed the work order, so they would be gone and I could open the windows and get some fresh air in since their filthy equipment stunk up the place.

Third, it was not necessary for me to have had NCC come out and clean the carpets. Like I said they were only a year old, however, I had an excellent relationship with the homeowner and I wanted to return the house to them in better condition than it was in when I moved in. NCC did not help with this at all as their only contribution was a foul odor and dirty carpets. I don't know where he got his information that I did not get my deposit back; I am not surprised that he would lie, as I am sure lying is the only way his company remains in business. In any case, I did get my deposit back and have proof of this. I would be more than happy to provide a copy of the receipt to anyone who cares.

Finally, I would not take the time out of my life to bring this to anyone's attention if my allegations were not true. I just want to make sure that nobody else has to go through what I went through. This is the type of company who give Carpet Cleaning Companies a bad name. I pride myself on being honest, honorable and intelligent, qualities that were honed after Serving in the US Army for five years and fighting in two wars.

The general manager of NCC and his company are dishonorable, disrespectful , untrustworthy and irresponsible. I am sure that he will have a response to my rebuttal, but rest assured it can be found in the fiction section of your local library.


Please be cautious of whom you trust to service your home.
Thank you for your time,
Bobby K.
Jacksonville, FL

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#4 UPDATE Employee

National Carpet Care inc. response to negative report

AUTHOR: National Carpet Care - (U.S.A.)

POSTED: Friday, August 01, 2008

I am the general manager of National Carpet Care Inc. I am writing in response to the negative report by bobby k on his services received from our company. I personally spoke with him when he called in concern of he services to explain the additional recommended services for his carpets. His home had extensive pet urine and spotting that need more attention than the normal cleaning process could correct. The prices quoted to the customer were what in the opinion of the professional were required to correct the problem and were explained to the customer in detail over the phone when the original appointment was set. The customer declined to receive these services which would have corrected the problem and would carry a warranty on those services rendered. Without these services the odor from the urine in the carpet would be agitated and flare up the urine in the home which is why there was the foul odor. I also did offer to return to the customers home and render those services at the additional cost. However, he declined those services unless we would perform them for free. No business' anywhere are going to perform free services of that nature.

In regards to the nature of our equipment we use no less than the industry standards to perform our services. Everyday household shampooers are not designed to do the services that our equipment can provide.

When the services were complete the customer did sign our work order contract stating the services were completed to his satisfaction all he was concerned with was the return of a deposit on the home. When he was declined his deposit for not cleaning the carpet to their standards is when we received the complaint from one disgruntled consumer and nothing more. We are a better business bureau care company and have nothing but good standings for the past 25 years.

In the regard to the use of another company he had also informed me that the home they were moving to was cleaned by them and done with their recommendations and did also carry additional cost which he was more willing to perform in a rental they are moving to, not from.

In conclusion the simple fact is they declined the recommended services which is not at the fault of our company but theirs alone. His report was made under the duress of the loss of his deposit and filed under false pretense.

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#3 UPDATE Employee

National Carpet Care inc. response to negative report

AUTHOR: National Carpet Care - (U.S.A.)

POSTED: Friday, August 01, 2008

I am the general manager of National Carpet Care Inc. I am writing in response to the negative report by bobby k on his services received from our company. I personally spoke with him when he called in concern of he services to explain the additional recommended services for his carpets. His home had extensive pet urine and spotting that need more attention than the normal cleaning process could correct. The prices quoted to the customer were what in the opinion of the professional were required to correct the problem and were explained to the customer in detail over the phone when the original appointment was set. The customer declined to receive these services which would have corrected the problem and would carry a warranty on those services rendered. Without these services the odor from the urine in the carpet would be agitated and flare up the urine in the home which is why there was the foul odor. I also did offer to return to the customers home and render those services at the additional cost. However, he declined those services unless we would perform them for free. No business' anywhere are going to perform free services of that nature.

In regards to the nature of our equipment we use no less than the industry standards to perform our services. Everyday household shampooers are not designed to do the services that our equipment can provide.

When the services were complete the customer did sign our work order contract stating the services were completed to his satisfaction all he was concerned with was the return of a deposit on the home. When he was declined his deposit for not cleaning the carpet to their standards is when we received the complaint from one disgruntled consumer and nothing more. We are a better business bureau care company and have nothing but good standings for the past 25 years.

In the regard to the use of another company he had also informed me that the home they were moving to was cleaned by them and done with their recommendations and did also carry additional cost which he was more willing to perform in a rental they are moving to, not from.

In conclusion the simple fact is they declined the recommended services which is not at the fault of our company but theirs alone. His report was made under the duress of the loss of his deposit and filed under false pretense.

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#2 UPDATE Employee

National Carpet Care inc. response to negative report

AUTHOR: National Carpet Care - (U.S.A.)

POSTED: Friday, August 01, 2008

I am the general manager of National Carpet Care Inc. I am writing in response to the negative report by bobby k on his services received from our company. I personally spoke with him when he called in concern of he services to explain the additional recommended services for his carpets. His home had extensive pet urine and spotting that need more attention than the normal cleaning process could correct. The prices quoted to the customer were what in the opinion of the professional were required to correct the problem and were explained to the customer in detail over the phone when the original appointment was set. The customer declined to receive these services which would have corrected the problem and would carry a warranty on those services rendered. Without these services the odor from the urine in the carpet would be agitated and flare up the urine in the home which is why there was the foul odor. I also did offer to return to the customers home and render those services at the additional cost. However, he declined those services unless we would perform them for free. No business' anywhere are going to perform free services of that nature.

In regards to the nature of our equipment we use no less than the industry standards to perform our services. Everyday household shampooers are not designed to do the services that our equipment can provide.

When the services were complete the customer did sign our work order contract stating the services were completed to his satisfaction all he was concerned with was the return of a deposit on the home. When he was declined his deposit for not cleaning the carpet to their standards is when we received the complaint from one disgruntled consumer and nothing more. We are a better business bureau care company and have nothing but good standings for the past 25 years.

In the regard to the use of another company he had also informed me that the home they were moving to was cleaned by them and done with their recommendations and did also carry additional cost which he was more willing to perform in a rental they are moving to, not from.

In conclusion the simple fact is they declined the recommended services which is not at the fault of our company but theirs alone. His report was made under the duress of the loss of his deposit and filed under false pretense.

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#1 UPDATE Employee

National Carpet Care inc. response to negative report

AUTHOR: National Carpet Care - (U.S.A.)

POSTED: Friday, August 01, 2008

I am the general manager of National Carpet Care Inc. I am writing in response to the negative report by bobby k on his services received from our company. I personally spoke with him when he called in concern of he services to explain the additional recommended services for his carpets. His home had extensive pet urine and spotting that need more attention than the normal cleaning process could correct. The prices quoted to the customer were what in the opinion of the professional were required to correct the problem and were explained to the customer in detail over the phone when the original appointment was set. The customer declined to receive these services which would have corrected the problem and would carry a warranty on those services rendered. Without these services the odor from the urine in the carpet would be agitated and flare up the urine in the home which is why there was the foul odor. I also did offer to return to the customers home and render those services at the additional cost. However, he declined those services unless we would perform them for free. No business' anywhere are going to perform free services of that nature.

In regards to the nature of our equipment we use no less than the industry standards to perform our services. Everyday household shampooers are not designed to do the services that our equipment can provide.

When the services were complete the customer did sign our work order contract stating the services were completed to his satisfaction all he was concerned with was the return of a deposit on the home. When he was declined his deposit for not cleaning the carpet to their standards is when we received the complaint from one disgruntled consumer and nothing more. We are a better business bureau care company and have nothing but good standings for the past 25 years.

In the regard to the use of another company he had also informed me that the home they were moving to was cleaned by them and done with their recommendations and did also carry additional cost which he was more willing to perform in a rental they are moving to, not from.

In conclusion the simple fact is they declined the recommended services which is not at the fault of our company but theirs alone. His report was made under the duress of the loss of his deposit and filed under false pretense.

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