Report: #1401639

Complaint Review: national cover

  • Submitted: Thu, September 21, 2017
  • Updated: Thu, September 21, 2017
  • Reported By: UNHAPPY — Mathews Virginia USA
  • national cover

    Internet
    USA

national cover nationalcovers.com 2270 cosmos ct ste 100 calsbad ca 920111-800-616-0599 We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties. Internet

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*We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties.*

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This report was posted on Ripoff Report on 09/21/2017 06:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/national-cover/internet/national-cover-nationalcoverscom-2270-cosmos-ct-ste-100-calsbad-ca-920111-800-616-0599-w-1401639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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