• Report: #1043346
Complaint Review:

National Electronic Warranty

  • Submitted: Mon, April 15, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Steven7436 — Maryland
National Electronic Warranty
22894 Pacific Blvd Internet United States of America

National Electronic Warranty Walmart, NEW Warranty Horrendous Customer Service Internet

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So I purchased a 55" Led 3D Razr Vizio from Wal-Mart about a year ago. It had all the specs I was looking for and the price tag was the best I had seen in my area. I also purchased the 3 year warranty for an additional $130.00 at that time.

Fast Forward a little over a year and the 3D function on the tv is temperamental and works when it sees fit. The remote (which was replaced free of charge by Vizio) will only turn on the TV, not work any of the widgets or other functions of the tv. And to top it off the TV will randomly turn off and the vizio logo on the front will blink at you and if this happens the tv is unresponsive for 3 mins to 5 hours. it is frustration that the tv not only has to not work but that it also feels the need to taunt me about it.

So around April 1, 2013 I called the warranty line on my receipt, and gave them the info they asked for. Two days later I received a call from the local repair shop they set me up with so that they could order the parts they think they will need and come out to fix my tv. A week and a half goes by before they (repair place) call to say that they can't fix it. A few hours later NEW calls to say that the repair place can't fix it and that the repair place suggests that they replace the tv. So fast forward to 4/18/2013. I receive a call from Gerri(sp??) at NEW asking to confirm my address so they can ship my tv. I called her back and have left her (712-999-5734 ext 212054) numerous messages as I have questions. It is now 4/15/2013 and still no call or answer from Gerri. I called Walmart to see what they could tell me and I got that NEW will call to schedule a time to deliver my TV. Needless to say I can see why NEW is not an accredited business with the BBB. But having worked for a number of years for Zales Jewelery and sold numerous warranties from NEW I feel terrible that I cursed others to potentially have to deal with this uncaring, unprofessional company. Needless to say if I do not receive a call back by 5 pm est today I will be contacting the BBB, my local representative, Corporate Walmart and the local BBB and Walmart manager to see about getting this issue resolved.

This report was posted on Ripoff Report on 04/15/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/national-electronic-warranty/internet/national-electronic-warranty-walmart-new-warranty-horrendous-customer-service-internet-1043346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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