Complaint Review: National Electronics Warranty
- National Electronics Warranty
- Phone: 800-KEEP-NEW
- Category: Miscellaneous Electronics
National Electronics Warranty / MaxAssurance Warranty ripoff abused & mistreated Sterling Virginia
*Consumer Comment: Rebuttal
*Author of original report: Only after filing the initial report with Rip-Off Report, I did get results. Thank you!
*UPDATE Employee: National Electronics Warranty works for consumers, sometimes against repair service providers
I called the warranty company on March 2003 to complain that the multimfunction machne was not spitting out paper and would jam after each paper. I called the National Electronics Warrenty Company at 1-866-805-9095. I talked to numerous people and they told me it needed to be sent to Market West (1-818-700-1650) in California. I was hesitent, but sent the unit.
They sent it back "Cleaned, Lubed, and Aligned". But when i set up the machine, it was not fixed. I called the warrenty company back and they said because it was "under warranty" with market West, that I would have to send it back there to get repaired again. I told them if they didn't fix it the first time, what made me think they would fix it a second time.
I resent the machine back in May 2003. A representative from Market West called me to tell me that I would need to pay a $150. diagnostic and labor fee because they could find nothing wrong with the unit. I was shocked!!
I called the Warranty company only to get the run around for about 2 weeks. Thye finally told me they would not pay the fee because Market West said there was nothing wrong with the unit.
Now, Market West won't send back my unit until I pay $150. I could now buy a new multifunction for $199.99.
I am so angry right now, because there is nothing I can do about these scammers. If anyone has any ideas, let me know!!! Thank you
This report was posted on Ripoff Report on 07/09/2003 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/national-electronics-warranty/sterling-virginia/national-electronics-warranty-maxassurance-warranty-ripoff-abused-mistreated-sterling-63148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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