National General Insurance RIP OFF COMPANY Nationwide

This company is the worst car insurance company I have ever dealt with. I was signed up for a whole year to get full coverage on all my vhicles through this sorry for an excuse company. I damaged my vehicle slightly by bumping on a shoulder during snow time, and I had it brought to the shop. Called my insurance and they told me that they needed to take pictures of my car. Sent the pictures, one week later, I call back they told me that they still need me to take pictures. Im like, why would you not txt or call me when you said you would? The agent told me that he had emailed and that he appologized for the inconvinience. Im like what???? You guys can do this kinda stuff? 1 week and a half passed, and then they told me that they would bring their own estimator. One more week passes and the estimator had still not arrived. I called them and they had no clue about my case this time. Now they told me that they would have to call him and see what is going on. they now told me that I would have to wait ONE more week until he comes. He comes, and I wait one more week. Now they tell me that they will only cover a certain amount of my car damages but they still ended up valuing my car and gave the shop an estimate. NOW, my shop tells me that they cannot find the parts for that price. They have been trying to get ahold of my insurance and they said that because of holyday hours they havent been in the office and they were sorry for the delay....ITS BEEN ALMOST TWO months. THis damage was worth about 1000 dollars total. 500 of that 1000 is my deductible. for an extra $150 they are now taking 2 more weeks to repraise the amount which they failed to appraise correctly. I called them today, and they didn't even know anything about my case. Same agent. Is this real life? How can a company such as this be in business???? WOW. PLEASE GUYS. LISTEN TO MY ADVICE. DO NOT EVER sign up with this insurance. It will ruin your life. Also, if you want a rental, good luck. They will make you wait until monday to get one even if you call during a business day. They will tell you it will take a week or so, and it will take more than 3 months. Imagine if this was a bigger claim? HOLY COW. RUN AWAY.