Complaint Review: National Home Protection - Nationwide
- National Home Protection nationalhomeprotection.com Nationwide U.S.A.
- Phone: 800-608-6046
- Web:
- Category: Home Warranty Companies
National Home Protection Scam, took 13 days to finally refuse to fix simple furnace issue Ripoff New York New York
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I bought a home warranty with them in June 2006. In November my furnace failed; they never even got a service person to call me; after 5 days I got permission to get an estimate from my own repair person; after finding a faulted circuit board and providing a written $471 estimate, fully 13 days after my problem was reported they determined that I could not proceed with the repair. They claimed it was because I couldn't provide "written maintenance records" for the furnace.
The contract states no such requirement; 'maintenance' for a modern furnance is some simple cleaning and replacement of an air filter, very easy to do-at-home things (and unrelated to a PCB failure anyway)
The person on the phone (it seemed to be the same person 90% of the time) took it almost jokingly when I complained, as if it was an every day occurrence for them to refuse to honor their contracts
Richard
Tyngsboro, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 11/10/2006 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-home-protection/nationwide/national-home-protection-scam-took-13-days-to-finally-refuse-to-fix-simple-furnace-issue-219987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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