Report: #1250039

Complaint Review: National Magazine Exchange

  • Submitted: Fri, August 21, 2015
  • Updated: Fri, August 21, 2015
  • Reported By: Jeremy — Rockwood Tennessee USA
  • National Magazine Exchange

    Nationwide
    USA

National Magazine Exchange Chraged my account, claimed they did not Nationwide

*UPDATE EX-employee responds: If you didnt get a refund and want a full refund use my 2nd rebuttal

Show customers why they should trust your business over your competitors...

I was contacted after checking "yes" in the wrong box, and decided to get a subscription because I could choose 5 different magazines from a list of about 200. We homeschool, and some of the magazines were useful to that end.
I told them not to take the money before the 20th, when I get paid. They did. They told me they were lowering the rate from 39.90 to 29.90 to apologize, and that no money would come out next month until the 20.
On the 17th, 39.90 was taken from my account, which then sent numerous small transactions into the negative, and quickly racked up $172 in overdraft fees.
I called them on speakerphone in the office of the banker, and they claimed that I had no account, they had no record of my name, address, or phone number in their system, and that the amounts I stated did not match their rates.
They denied all knowledge of me.
The bank filed it as fraudulent and sent it to the proper dept, then canceled my card.

I bet they admit who I am when they call me to find out why I filed it as such......

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This report was posted on Ripoff Report on 08/21/2015 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/national-magazine-exchange/nationwide/national-magazine-exchange-chraged-my-account-claimed-they-did-not-nationwide-1250039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
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#1 UPDATE EX-employee responds

If you didnt get a refund and want a full refund use my 2nd rebuttal

AUTHOR: Mr.Kramer - (USA)

National Magazine Exchange is notorious for sending sweepstakes winning mail pieces to consumers in every state then when you call they sell you magazines. They are known to target seniors. I will tell you the sure fire way to get your money back. You must know that when you place your first order they will call you 3 months later to sell more mags. Before you know it you have spent $800.00 for 7 mags and will receive for 8yrs. In order to cancel you must arm yourself with rebuttals just as their paid reps are First thing you say is you are in a right to cancel state and you would like to cancel now and receive a full refund.

This especially works well within 14 days of your initial order. If their system shows you received mags they will prorate refund. Now let's say you get a hardhead rep who totally disregards what you just said We call it acknowledge and ignore. You go to rebuttal 2 which is you or your loved one suffers from dementia or Alzheimer's. This is not a joke and honestly they should start processing a full refund asap. If they don't ask for a supervisor. A supervisor or 2 are always on duty. Repeat the dementia explanation and follow-up with the fact your next call is to the attorney General and the bbb I was one of their best but my approach was a more humanist approach to seniors who were ripped off. I did my best to be polite and caring. I only worked there to make ends meet always looking for a new job which I always found then nme. I hope this helps you. Best regards. Dont answer sweepstakes.

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