National Protection Service Strong-arm tactics along with abusive attitude Chicago, Illinois

I am glad that I did not let the customer service representatives (3 of them) bullied me into purchasing the services and am glad that there are consumer who share their story.

On October 3, 2012, I recieved a call from one of their representatives. My younger sister answered the phone and she passed it on to me. The lady ask me if I was the owner of the vehicle. I ask which one. She then respond in a rude voice "If you are not the owner of the vehicle then don't talk to me. FInd me someone who is". I reply, look I do not like the attitude that you gave. She interupted me and respond rudely, "Well, I don't like your rude attitude and hung up".

I was mad and upset because I simply ask her which vehicle. I owned more than one vehicle. So I looked at my caller ID and call the company. I found out that the company was National Protection Service. I believe the same women answer the phone. I ask to speak with a manager. She reply back, who are you? what is your name?, and what do you want? I told her that I wanted to speak to the manager. She say okay but instead hung up on me.

Feeling anger, I was determine to make a complaint. I called again and spoke to a representative named Micheal. I told him about my rude experience with a representative that just call me. He said that he was sorry. We pursue in talking about the services and product they have. He was friendly up to the point when he ask for my Credit Card. I told him that the services sound good however, I wanted more information and I wanted to research the company before making the decision. He started bullied me into buying the services. I told him I would call him back once I research. He said "Your husband will not be happy if you let this opportunity slide and that he has kids and have the services done for his vehicle". By the way, I am single and he just assume and try to threathen me with "male dominance". He tone changes and his voice became rude.

I said, Micheal I will give you a call once I discuss it with family members. He continue to bullied me for one hour and said that he was getting yelled at by his supervisor because I didn't give him an answer. He said that if I don't make the discussion now, my chances will be cancel forever. I said, Micheal thank you for the information but I am going to have to think about this. He say, "I am not micheal, I am your processing supervisor". Shocked, I told him. Aren't you Micheal. He said no and said that I was transfer to him. The most ridiculous part of this was that I was never transfer and we spoke the entire time. I said, well you and Micheal sound a like. He reply, "yea we are minority and we sound the same".

I told him that I did not want it but thank him for all the information. He reply rudely, "Don't thank me! Thank you when  your husband find out about you making this discussion by yourself and when your car is at the shop". He hung up. My reaction was, WOW..he did not just said that.

Note to everyone, Customer Services sucks with this company. Imagine if you needed them to pay for the services. They probably will try to avoid you because they really dont want to pay. 

This has made me hate telemarketors.