Report: #1164411

Complaint Review: National Rebate Center

  • Submitted: Wed, July 23, 2014
  • Updated: Wed, July 23, 2014
  • Reported By: Ntran — Chatham New Jersey
  • National Rebate Center


National Rebate Center National Rebate Center does not fullfil the rebate request Internet

Show customers why they should trust your business over your competitors...

 I bought a home theater projector with a $100 mail-in rebate in February 2014. In March 2014, I post mailed all the required documents for the rebate, including (1) copy of receipt, (2) rebate application, and (3) serial numbers which was cut from the original box. In April 2014, I called them to check the status since I did not hear anything from them, they said they did not receive it yet though I sent it over a month ago. I resent all documents. One month later, I still did not receive any update from them regarding the status of my application. So I called them and they said they already received all my documents and confirmed my application has been approved.

If I did not call then it would have never been approved. They sent an email informing me that I will receive the rebate card (Amex card) within 5-7 weeks. It was since May 13 and until July 23 I still have not received the card yet. I called them 5 times, and everytime they all said that they don't know why my rebate has not been proceeded. And they will report to the project manager. But nothing has changed since then.

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