Report: #1094457

Complaint Review: National RV

  • Submitted: Thu, October 24, 2013
  • Updated: Thu, October 24, 2013
  • Reported By: Jeanette — New Boston Michigan
  • National RV
    44700 N Interstate 94 service
    Belleville , Michigan
    USA

National RV Discrimination Belleville Michigan

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I went to look for a travel trailer and Steve was the salesperson. I been looking for approximately a week, at this particular store, I finally found the one I liked and Steve told me to come back in the a.m. and I can perhaps take it home that day. I came back that night just so that I can leave a $500 deposit, so in that a.m. everything will go smoothly and fast. So when I came back that night, Steve tells  me that he was unable to get it ready  in the a.m. because he had other customers. But stated that I should still get there in the a.m. so we could do the paperwork, and the test run. But he could not do the walk-through and the prep, he could do those on Wednesday which was five days later. I  arrived in the a.m. at 9 o'clock sharp. The next morning. And watch patiently as other customers was coming in, beening greeted and leaving. I sat there on the sofa, not one other sales person , manager or any other employee  ask me if they can help me. But Steve periodically came to check on me . I waited for almost 3 hours for a test run. Steve then tells me that if I take a different style trailer, he would give me a free prep and also a free hitch and he can  let me take the trailer home that day. I agreed, A hour goes by and then the manager/owner Gabrielle, by at around 1 pm and stated that she was going to get me going on my way.she stated I could choose any trailer I want and they would prepped  it I could take it home that day. I then told Steve what she said and explained to him that I was going to take the original one that I had chose. I also Told the service guy that I was not going to take that trailer that was hooked up to my truck because I did not wanted in the because it was dirty in the inside. I left to get something to eat and hung around until about 4 o'clock only to come back and find that the trailer that I didn't want was still hooked up to my truck. I asked Steve why did they hook the wrong trailer, I then told him what the manager said, The manager abruptly came in the office and stated "what did I say "loudly I then recited back to her what she had previously said earlier that day. She then stated to me it is 4 o'clock now and I can't do it she then stormed out. the office without apologizing or anything. Now I have set at this office from nine to 4 o'clock, never once did I see them being rude to anyone else. I felt like they tried to get me a dirty trail not even washing like every other customer that came in. Didn't Want to give me what I wanted, I felt like I was treated differently And unfair. was told they would not sell me a trailer because I made a complaint or would not give my money back, unless i take back my complaint According to Steve, and was told that Gabrielle Manager/owner was not available to speak with me.  Do you think this is discrimation? 

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This report was posted on Ripoff Report on 10/24/2013 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/national-rv/belleville-michigan-48111/national-rv-discrimination-belleville-michigan-1094457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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