National Support Solutions Microsoft Partner Diagnostic Center (Kevin) I clicked on something and my computer made a loud noise that would not stop and there was writing that said contact Microsoft and a phone number. I called the number and got this guy whose name was Kevin. He told me that I had a virus and he could help me get rid of it. Told me that it normally cost $400, but I could get it done for $250. Of course, I wanted my computer cleared so I paid. The "technician" took over and cleared my computer and put a defender on there. He also took McAfee off. After going on line I found out that this is a scam and I should not have fallen for it. Boca Raton FL

I clicked something online and my computer made this loud noise and I could not get anything.  There was a message that said contact Microsoft Partner with a phone number.  I called the number and got a guy named Kevin who was happy to assist me. I was so happy that I could get this resolved that I did not think of scam. 

Kevin told me what I needed to type in so that he could take control of my computer.  I did as he instructed. He then told me that I had a virus and they could clean it up.  He told me that it normally cost $400 but he would give me a discount of $150.  He even stated that I should pay it forward.

When I gave him the credit card info it wasn't approved, so we had to call and get them to lift the non approval or whatever. He wrote on the screen what I needed to tell my credit card company. It was lifted and the transaction approved.  He also told me that this was a one time payment and I would never have to pay again, even if I get another computer. He stated that I could transfer it.

After all that it was turned over to the "technician".  He worked on my computer for hours and cleared it.  Today, I decided to put National support solutions in my search engine and all I saw was scam and fraud.  This really scared me. Now I'm wondering what can I do.  Should I remove what they installed on my computer.