National Tire & Battery (NTB) Drove my car into NTB for a scheduled maintenance, NTB mechanic had to drive me home Annnapolis Maryland

In the end NTB denied my claim. According to the person handling my claim at Gallagher Basset Services, the mechanic whom worked on my car stated that I had a transmission problem AND that he told me that a transmission flush would not solve my "internal problem." Both of these allegations are false. First I neither had knowledge of a transmission problem nor did NTB's mechanics tell me they could not solve it. Secondly, if this were true, I would not have spent 8 hours in the store and NTB would not have tried to "fix" their mistake, by running to a local Honda dealership to purchase Honda brand transmission fluid. Lastly, the mechanic whom worked on my car was terminated shortly after my incident. When I asked the claims person why NTB was not taking responsibility for messing up my vehicle she changed her story and said the mechanic was not terminated he was suspended. She further claimed that his "suspension" was unrelated my case.

NTB If you're going to deny claims because you don't want to shell out any money, fabricating scenarios that did not happen makes you look even worse. NTB is employs unskilled "techs" and their management has very poor customer service from my experiences with the store manager at this location as well as the Area Group Manager who is housed inside this store

A week after the incident my claim was forwarded to a claims adjuster. It has now been three weeks since the incident and every time I asked the representative at Gallagher Bassett Services (NTB's insurer) when the problem will be resolved she always replies "tomorrow." She revealed that the "independent" adjuster who was sent out to "look at" my car stated that my car DID NOT MOVE. On the day of the incident I asked the store manager was my car driveable he replied "It is but you cannot give it gas like you would want to." (Whatever that means) She also admitted that ultimately NTB makes the final decision not her agency, which is a third party administrator.

The mechanic did say that he thinks it's the pump not the transmission. I found out that the "mechanics" that work in NTB do not have all their credentials. Still waiting...

Most shops use Dexron3 and add the friction modifier to the finished fluid echange. This works fine, as long as the modifier is added. If not, the wrong fluid is in the tranny. This will not cause the tranny to quit working though...at least not immediately.

Another issue is the type of fluid exchanger they use. Some use a machine that uses the transmission pump itself to exchange the fluid, using hoses connected to the cooler lines. This system works great, as there is no added pressure being placed on the tranny. Others use a machine that provides it's own pump. These have a bad habit of causing the transmission pumps to fail...which is probably the case you now have.