• Report: #521591
Complaint Review:

National Tire & Battery

  • Submitted: Mon, November 09, 2009
  • Updated: Mon, November 09, 2009

  • Reported By: Amy — Kansas City Missouri United States of America
National Tire & Battery
83rd St. Kansas City, Missouri United States of America

National Tire & Battery, National Tire and Battery Would not honor tire warranty. Kansas City, Missouri

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I have serviced my car at NTB for over 2 years; including new brakes, brake pads, buying 4 new tires, alignments, oil changes, transmission flushes, everything.

I was told when I purchased my tires that I had the option of buying a warranty to protect the tires - the salesman told me it covered everything.  So I went ahead a bought it for an extra $20 bucks.

Early on I blew out one tire, and they replaced it, no problem. 

This past week, I took my car there for it's regular oil change.  I had them rotate my tires as well, which I do regularly.

I was taken into the mechanic area and shown that two of my tires had uneven wear, due to the car not being aligned.  I was then told that regluar maintence of the car required an alignment 2-3 times/year and that because of that, my warranty was null and void.

3 months prior, when I had the tires looked at, I was never notified of uneven wear, or low tread on my tires.  It had never been recommeded that I align my car during the years I have had it serviced with NTB.

The salesman was quick to try and sell me new tires, when I told him I was getting a second opion he also told me I needed new struts.

I called back and spoke with the store manager, who offered to give me 50% off the Yokohama tires I bought ($90 a piece, 80,000 mile tires.) But offered no discount on the alignment, he said that was the best he could do.

I have since filed a formal complaint with their customer service department and am awaiting a response. 


This report was posted on Ripoff Report on 11/09/2009 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/national-tire-battery/kansas-city-missouri-64068/national-tire-battery-national-tire-and-battery-would-not-honor-tire-warranty-kansas-c-521591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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