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Report: #351738

Complaint Review: Nations Fence, Inc. - Lithonia Georgia

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  • Reported By: Atlanta Georgia
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  • Nations Fence, Inc. 8128 Covington Hwy. Lithonia, Georgia U.S.A.

Nations Fence, Inc. nationsfence.com - Very Disappointing Lithonia Georgia

*UPDATE Employee: Contact the Branch or Salesperson for Repair

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Well I was a first a little excited to get Nations Fence to install a fence for me but shortly after realized that their service and customer loyalty rates about a 2/10 on my scale. I am very forgiving but still feel that Nations Fence customer service and loyalty are very poor. My fence went up pretty quick but I have never seen such poor craftsmanship. The posts are loose, the lumber was poor, there were many gaps and the wood cuts were uneven an not tight at all. There were multiple exposed nails tips which have caused injuries to both my child and one of our dogs. There was a large amount of scrap, nails and paper tags left littering my yard as well as multiple mounds of un-removed dirt. Less then two weeks from the installation of the fence, multiple pickets have warped to the point of completely coming un-nailed. Both gates have begun to sag and the hardware will not line up to close. I have spent a large amount of time trying to get my issue resolved, only to be pushed away, pawned off and treated very rudely. I would strongly advise any consumer looking to purchase a fence from Nations Fence, to strongly consider my situations before perusing working with them.

Nations
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 07/15/2008 06:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nations-fence-inc/lithonia-georgia-30058/nations-fence-inc-nationsfencecom-very-disappointing-lithonia-georgia-351738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Contact the Branch or Salesperson for Repair

AUTHOR: Gm - (U.S.A.)

POSTED: Wednesday, January 14, 2009

All of the fences we install are warranted for a period of one year. This fact is clearly stated on all contracts. I challenge the initial report because of these following business practices:
1) We buy our wood from Universal Forest Products or from Sunbelt Wood. Both companies are reputable wood dealers. The wood "Grade" we purchase is #2 or better. In short, the wood we install is equal to the wood carried by both Home Depot and Lowe's.
2) We employ a full-time service technician. Altough no installer can guarantee againest wood warping or twisting, our service tech commonly replaces pickets which become unsightly for the first year after install.
3) We offer an innovative product to guard againest gate sagging. As a optional upcharge, we offer an aluminum frame for the gate. By using this frame, the customer can be assured years of trouble-free operation.
4) Before final payment is made by the homeowner, we encourage a final "walk/inspection" of the job. If some element of the installation was substandard, that would be the time to tell the install crew. The crew will correct all problems before leaving the job site.
5) If a repair is needed within the first year, the homeowner is encouraged to call either the Branch or their salesperson. All Nations Fence employees can write-up a "warranty repair". Depending on repair volume, most repairs are completed within 2-3 days.

I challenge the validity of this complaint because no employee of the company is aware of the details within it. I encourage the author of the complaint to contact their salesperson or the Branch to resolve any fence issues.

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