How are they getting away with this! You buy a house with all the dreams in the world, make it a home and have some company who cannot account for anything put you at risk to lose it.
This is unbelievable and they make no sense at all. We have had one problem after another. The only way you can contact them is by phone and that is a joke. You never get the same person and they transfer you half a dozen times.
We have made payments, withdrawed from our bank and they have no record of it. Then this company debits our account without our approval! We have closed our account in order to stop them. Then they have no record of the payment they took out without our knowledge. We have had to go to the extreme of sending a money gram so that that could not access our account.
This company has added an escrow three times to our loan; stating that we did not have homeowners insurance. I have worked for the same company since 2005, I have Met Life and it automatically deducted from my paycheck. I have contacted my insurance company and they have sent it to Nationstar on my behalf, several times.
They have contacted us on many occasions saying that we are behind. Then we spend weeks mailing, faxing and calling them to straighten it out. Of course, you never speak to the same person, ever! Therefore, you start over repeatedly.
This company has destroyed our credit so bad that we cannot refinance. We have spoken to other lenders and they are in complete disbelief; when we tell them what this company is doing.
My husband and I have put everything we have in this home I will be dammed, if I let this company take it due to pure recklessness. On the other hand we will get things straighten up and a month later we slapped with these fake fees. So what is a homeowner to do? What can we do? Just read the comments everyone writes. It's all the same thing and this is just the ones who find this site.
I am at my breaking point!
Oak Hill, West Virginia