Complaint Review: NationStar Mortgage
- NationStar Mortgage
350 Highland Drive
- Category: Attorney Generals
At closing, the law office informed me that they had been told by NationStar that there would be a minimum of 10 days before any refund review would take place. Now over 40 days, numerious calls, and more information faxed to NationStar; I am told that no refund is coming, no review will be made, and that ONLY waivers are issued only PRIOR to closings. The Customer Relations Officer has even denied ever speaking with the law office. The personnel at the law office informed me that a Customer Relations Officer did indeed call them to give them the payoff amount and her private FAX number. How else could they have got it?
The Customer Relations Department said one thing prior to closing and the complete opposite after closing. They have denied making phone calls, change their minds on what constitutes "hardship", and repeatedly gave me hope that a full or partial refund would be made; only to disavow everything.
When I think of the many months I considered doing a short-sale on the property and even at times just letting it be foreclosed on, I feel a refund of the $2740 would be a win-win for NationStar. I am glad I no longer have a mortage with Centex/NationalStar and am very happy I am not one of their employees. I guess now it's just a company I will never do business with again and make sure all my friends and relative don't either.
This report was posted on Ripoff Report on 07/29/2008 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nationstar-mortgage/lewisville-texas-75067/nationstar-mortgage-flipflop-on-refund-lewisville-texas-356906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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