Report: #999453

Complaint Review: Nationstar Mortgage

  • Submitted: Fri, January 18, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: NationstarRipoffmymother — California United States of America
  • Nationstar Mortgage
    350 Highland Drive Lewisville, TX 75067
    Lewisville, Texas
    United States of America

Show customers why they should trust your business over your competitors...

This Mortgage company has been charging astronomical fees for insurance they put on their own and not the current one it had with Bank Of America, my mother was switched from BofA to Nationstar Mortgage and now has put there own insurance of over 2300 dlls for a property only worth 172K, and are trying to get away with it. they were billed by the same insurance it has had for over 4 years, and did not pay the bill, and added their own fire insurance, we had no problems before until they switched us to this company. I am filing a complaint to Department of Justice as well. These fees and charges need to stop, and we need to fight back on these bogus and fraudulant fees and charges they want to keep adding.
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This report was posted on Ripoff Report on 01/18/2013 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nationstar-mortgage/lewisville-texas-75067/nationstar-mortgage-mortgage-company-stealing-money-from-my-mother-lewisville-texas-999453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

It's force place insurance......correct.

AUTHOR: Clomc - (U.S.A.)

NSM is unaware of who the insurance company is or even if it's covered at all, and the home must be covered.  Odds are, they contacted your mother before putting insurance on the property.  Odds are, the insurance prem that they put on the home is double then what you would normally pay.......because they don't know the home or anything; so they insure it for everything that is avaiable and for more then what is needed.

What you are saying is not a ripeoff.....is more like NSM job, they are protecting the investor of the loan from a full loss.

If you are willing to spend some time on the phone you can get this straighten out.
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#2 Consumer Comment

Get in touch with the insurance department of your servicer

AUTHOR: MovingForward - (USA)

From your brief description, it sounds like Nationstar is charging you for 'forced placed' insurance. Any of the mortgage companies will do that if you don't have homeowners insurance OR if you do have homeowners but for some reason the servicer doesn't have a copy of it on file. It is especially common when the loan is sold for the proof of insurance to go missing. Contact the servicer, provide proof of homeowners insurance and have that forced placed insurance removed. You will have to be persistent because once the servicer has placed this type of insurance on the loan, its tough to remove because its a high profit item for the servicer. Keep a record of your written correspondence to the insurance division of your servicer. Stay on top of them until they remove it.

If you have proof of continuous coverage from your insurance company, I would also report it to the consumer protection bureau too. One last thing, file  RESPA letter with Nationstar so you know where all the mortgage payments have been applied too. Be careful here, I have seen servicers put consumers in foreclosure as a result of forced placed insurance. This is something that needs to be addressed right away.
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