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Report: #465322

Complaint Review: Nationwide Home Warranty - New York New York

  • Submitted:
  • Updated:
  • Reported By: Phoenix Arizona
  • Author Confirmed What's this?
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  • Nationwide Home Warranty 100 Church St., 8th Floor New York, New York U.S.A.

Nationwide Home Warranty - Stole money from me. Class Action suit is A MUST or they'll continue victimizing people New York New York

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Purchased 1-year warranty 5/08. In 4/09 I noticed the amount of $388 pending in bank account, charged by Nationwide without notifying me in any way or receiving my authorization. I called and told them I had no wish to continue policy and wanted a refund. The rep, Michael Peterson, said he would give me a refund.

Weeks later, no refund. Called Nationwide: the rep who took the phone was aggressively rude, purposely interrupting me and speaking over me each time I spoke. He would not give his name (may have been Peterson all along) and would not transfer me to a real supervisor. He said he would not give me a refund and hung up on me. This amounts to theft.

They lied to my bank, saying I didn't request cancellation within their 3-day period. In fact, I called the very 1st day the charge was 'pending'. In the following weeks, they purposely disconnected my calls repeatedly and placed me on "endless hold." Eventually, one of their reps said I could fax in a statement saying I wished to cancel and accept their $50 cancellation fee and they would refund within 10 days. Due to my emotional exhaustion, I agreed. A month later, no refund and no answers from Nationwide. This company is much more a criminal organization than a reputable business.

Jarrod
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/26/2009 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nationwide-home-warranty/new-york-new-york-10007/nationwide-home-warranty-stole-money-from-me-class-action-suit-is-a-must-or-theyll-co-465322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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