Nationwide insurance Kathy/Craig Horrible insurance company, worste customer service, bait and switch tactic, poor attitude Warner Robins Georgia

 These people are the EPITOME of horrendous insurance experiences. My grandmother and 71 years old. When her husband passed she sent them the death certificate the following month. Two years later they had still been refusing to take him off of the plan. When called and asked about incident, they insisted that it was not their problem, that the home office was responsible. After this tried to call and make a Saturday appointment, my grandmother can not drive and I work full time. They replied with "Saturday's are usually our personal days and it's such an inconvenience for us to have to come in".. (The purpose for the appointment was to figure out why her payments went from 180-190 a month to 250 a month). When Kathy told her "we will call you back Thursday with an appointment time scheduled" it was 4 Thursday's later that we finally Decided to call back because we had heard nothing. After this my grandmother went up to the physical location to cancel her policy, because they refused to cancel it over the phone. 6 days after she signed papers to cancel her policy, we called the home office to double check (based on EVERY SINGLE past experience we have had with them, 100% of the time they never follow through with what they say) the home office tells us they never received a cancelation for the policy. My grandmother called 2 days after her automatic withdrawal so she should have been credited almost the entire 250 dollars that was withdrawn from Her account for that months coverage. Instead,'because Kathy and Craig can't get their sh** together, it was 8 days later that the cancellation was processed, only allowing a pro rate of 22 days to be returned to my Grandmother instead of a 28 days pro rate. As previously stated these people are the epitome of HORRENDOUS insurance problems and service. They do not give a d**n about you, and will never help you or return your calls. All they want is your money, and you can beat believe your rates will exponentially increase. Do NOT fall victim to their scheme. Once you are in, it is a hurricane whirlwind storm to get out. They are the WORSTE. I highly recommend State Farm on Sardis church road in Warner Robins. They make Kathy and Craig look like amateurs.