Report: #347839

Complaint Review: Nationwide Insurance Company - Nationwide Mutual Insurance Company

  • Submitted: Sat, July 05, 2008
  • Updated: Tue, June 28, 2011
  • Reported By: Pottstown Pennsylvania
  • Nationwide Insurance Company - Nationwide Mutual Insurance Company

Nationwide Insurance Company - Nationwide Mutual Insurance Company Required me to sue them in order for them to pay claims that I reported to them. Nationwide

*Consumer Comment: Nationwide Employees

*Consumer Comment: To: Bamaboyngatorcountry

*Consumer Suggestion: Do Research, don't sound like a fool

Show customers why they should trust your business over your competitors...

I have been a customer of Nationwide Insurance Company (Nationwide Mutual Insurance Company) for the past 20+ years. I have been in the Real Estate business (owning and managing my own Real Estate). During the course of that time, I have had to file claims from time to time for reasons such as a fire (caused by someone working on a house next door), water damage, storm damage, etc... In almost all cases, I was forced to "sue" Nationwide insurance company in order for them to pay the claims.

I also have auto insurance with "Nationwide". I have not had an accident in over twenty years. Recently, a deer ran into the side of my car causing damage. After filing a report with the company, I was told that I had two choices. To have a Nationwide adjuster estimate my auto, or go to a "Blue Ribbon" repair shop to get an estimate.
The truth is that what they told me was not correct. By law there is a third choice, and that is going to an auto body shop of my own choice.

I soon discovered that their "Blue Ribbon" shops have a secret agreement with Nationwide, and the estimates are written with Nationwide supplied guidelines. The "Blue Ribbon" shops are not called Nationwide repair shops, nor do they tell you that they are "Nationwide" shops.

When I drove my car to the "Blue Ribbon" shop, I asked if I would be getting an "unbiased" estimate and I was told that I would not, they told me that they estimate based on Nationwide supplied guidelines (they were very reluctent to disclose that information to me).

Upon realizing that I knew of their secret relationship with the insurance company, the man refused to write an estimate, and told me that he would have a Nationwide agent estimate my car at my home.

When the Nationwide agent arrived at my home, he looked at my car, removed some of the deer hair (evidence) that had been stuck to the side of my car (without my permission), and then told me that he was going to write up the claim as if I was struck my another car, thus causing my auto insurance rates to rise. He walked to his auto, then returned a minute later and removed the remainder of the deer hair from my car.

I immediately demanded that he return some of the deer hair that he removed from my car, he told me that he needed it for testing, then a minute later, he said that he lost it. I called the police, who arrived at my home (while he was still there) and they wrote a report where he admitted taking the hair from my car. I truly believe that had I not gotten the police to write a report, the adjuster would have not admitted seeing the deer hair that he removed from my car once he left my home. I have hired a lawyer which will cost me more that the claim is worth.

To this date (over 3 months after my car was struck by the deer), Nationwide Insurance Company has not paid anything on the claim.

I am telling my story because I am about to retire and will no longer need insurance by this company (Nationwide). In case anyone wonders why I remained a Nationwide customer for so long, it was for (2) reasons:
firstly, they wanted my "large premiums" so it was not in their best interest to cancel my policies, and secondly I believed that I would have been reported as a "bad risk" to other insurance companies (other insurance agents advised me of this when I inquired about moving my policies to other insurance companies, even though ALL my claims were valid and Nationwide paid ALL my claims after I initiated law suits against them.

Hopefully my story will help someone else avoid similar bad experiences with this company.

Pottstown, Pennsylvania
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This report was posted on Ripoff Report on 07/05/2008 09:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Nationwide Employees

AUTHOR: Anonymous Consumer Advocate1 - (United States of America)

Ya i really think Mr bamboozle is a nationwide employee . I've been observing posts on all the rip off sites by nationwide employees trying to rationalize why these victims got ripped off . Not one of them has commented on any of the fraud complaints against nationwide  though . They work for a sleezy company that spends a fortune on television advertising , yet rips off their own employees and insured . Nationwide Insurance's commission of fraud has been documented in court records along with the continued complaints. NATIONWIDE IS ON YOUR BACK SIDE . Its a wonder why companies like this are allowed to remain in existance .
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#2 Consumer Comment

To: Bamaboyngatorcountry

AUTHOR: Roman - (United States of America)

Hey you mister Bamaboyngatorcountry. This is third time I saw you posting regarding Nationwide screw ups and every time you are in favor for them. So they either pay you to discredit other peoples opinion or you just simply work for this sorry a*s company. So back off and keep your smart useless comments to your self the only dumbass in this case is you. As far for blue ribbon rip-offs dont start on those at all. Everybody knows about their practice with used/aftermarket parts. Peace
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#3 Consumer Suggestion

Do Research, don't sound like a fool

AUTHOR: Bamaboyngatorcountry - (U.S.A.)

Just reguarding your top secret inside info on the "Blue Ribbon Shops", there are TWO choices, not 3 like you state. 1.) You may elect to have your vehicle repaired anywhere you like-FIRST a nationwide claims adjuster(not agent-ignorant)must either meet you at your body shop or pre planned meeting place, then will complete a GUARANTEED estimate for you to take where you'd like or 2.) you may elect to use a Blue Ribbon shop, there they will complete an estimate that is THEN approved by nationwide, then they would complete your repairs and a direct bill is paid by NW. AND if you do use a Blue Ribbon SHop nationwide guarentees all repairs in writing for as long as you have the vehicle. Just wanted you to have your facts strait you were sounding like a moron.---secondly you may have had a claims adjuster who came out and removed the hair from your vehicle(highly unlikely) but if you read your policy with NW or any insurance company there are things in the policy that state you have a responsibility to document your loss aka take pictures dumbass......NOWWWW was it all the insurance company's fault or was it partially if not all a policy holder who does not know to read a contract(policy) before he assumes his coverage. Have a GREAT DAY!
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