Nationwide Insurance Nationwide Auto Insurance Nationwide Not on your side. Refuse to use new parts on 6 month old car hit by other party United States Nationwide

I am writing this report after having nothing , but bad issues with Nationwide who my wife and I are insured ...not for much longer though.. In July of 2015. I was at a stop sign when a lady in a new Buick backed out full throttle from a store parking lot and hit me in the rear of my 6 month old 2014 Ford Fusion. It happened to be right in front of my work so the entire event was caught on video survalience. I got out and the lady was apologetic and kept telling me how it was her fault and she didn't see me. So we call the city police who came and filled out an accident report. he said since he was not there no tickets would be issued just the info in the report so insurane could handle it.

  I contacted both her company American Family and our insurance Natiowide. I sent video to both insurance companies and both sent me to their body shops for estimates and I went to Ford to get my own independent as I want Ford directly to handle the work as the car is so new and has a special tri coat paint they use on my model. I submitted all forms then began trying to contact people. First I will say I got ah old of the original Natiowide adjuster quickly but once I had estimates the problems started. In both of the insurance places repair shops they said they were estimating it as a grind out, then fill all plastic hole with poly blend (bondo) which I said no way to as the car was mint condition less then 6 months old and it was not my fault. I wanted my car whole to its condition prior to the damage caused by the lady. I was told by both Nationwide and American Family they would only repair the broken parts making them secondary condition parts not in the original pre accident condition.

I then tried to talk to Nationwide as my provider as they are on my side right? Nope I had to leave over 50 messages, file a BBB report and call every other day to try and get hold of someone. No return phone calls. Every employee I called had voice mail saying they would be out of the office up to 2 weeks at a time. Ridiculous it's like not one person really works there.American Family left me at well we consider it a no fault accident as no tickets were issued and refused to go any further. Nationwide just avoided talking to me. Today I finally got hold of the last person I was tld to talk to. I explained the situation and that all I was aking for was my bumper fascia to be put back to new with a factory oem replacemen cover and not accepting a secondary repair job. She told me Nationwide would not as I hadn't accepted or added oem only part coverage.....I never saw that on the web site when I was walked through the purchasing.It never came up as an option. We took every option to cover us fully with a $500 deductible. Full coverage as it is called with all options offered..

I explained this and was told didn't matter they would only use the bondo fix and not replace the damaged parts. I have now contacted a lawyer who has reviewed the video and will have to sue this lady directly and also we will be filing suit against Nationwide for fraud via Deception and breech of contract. Already did a mock jury and should be very easy case. I am now letting people know to avoid Nationwide auto Insurance as they do not care. What was about $400 difference in the repair costs will now cost in the tens of thousands, bad PR, lost customers and legal filings.