Nationwide Relocation, All Cost Transporters stole my 8 year old son playstation 3 Fort Lauderdale Florida

All Coast Transporters serviced this move and processed his claim according to the paperwork that was received by our office. The customer filed a claim with our office that indicated the only item that was missing or damaged was the headboard from a bed. The driver wrote on the delivery documents the headboard was damaged. The claim was processed accordingly, the settlement letter outlining the claim that was filed with an explanation of what our office was compensating for the damaged headboard.

A settlement was sent to the customer and it was received back signed indicating the claim was closed and there were no further claims regarding their move. The check for the damages was cashed May 2008. On July 15th our office received a voicemail indicating he was missing the item. This was the first communication our office had received regarding the missing item. We attempted to speak with the customer to see what we could do as he indicated he had spoken with the actual driver. When the customer was questioned about if he ever advised the office of the missing item he advised no. The customer would not allow our office manager to explain that although he never filed a claim for the missing item, signed the settlement indicating the claim was closed and cashed the check we were still willing to review his claim for the missing item. The customer was belligerent and using inappropriate language that was not conducive to have a discussion.

Our office has been in business for almost 3 years and performs 1100 moves a year on average. We try to resolve all unsatisfied customers to the best of our ability, but unfortunately in this situation we were unable to. Please note if the missing item had been submitted as a claim with the damaged headboard it would have been processed accordingly. In addition, if the customer had contacted our office to advise the claim settlement was not correct when he received it we would have adjusted the claim that was filed. Again, there was no indication until the 7/15 phone call there was an issue.

All Coast Transporters serviced this move and processed his claim according to the paperwork that was received by our office. The customer filed a claim with our office that indicated the only item that was missing or damaged was the headboard from a bed. The driver wrote on the delivery documents the headboard was damaged. The claim was processed accordingly, the settlement letter outlining the claim that was filed with an explanation of what our office was compensating for the damaged headboard.

A settlement was sent to the customer and it was received back signed indicating the claim was closed and there were no further claims regarding their move. The check for the damages was cashed May 2008. On July 15th our office received a voicemail indicating he was missing the item. This was the first communication our office had received regarding the missing item. We attempted to speak with the customer to see what we could do as he indicated he had spoken with the actual driver. When the customer was questioned about if he ever advised the office of the missing item he advised no. The customer would not allow our office manager to explain that although he never filed a claim for the missing item, signed the settlement indicating the claim was closed and cashed the check we were still willing to review his claim for the missing item. The customer was belligerent and using inappropriate language that was not conducive to have a discussion.

Our office has been in business for almost 3 years and performs 1100 moves a year on average. We try to resolve all unsatisfied customers to the best of our ability, but unfortunately in this situation we were unable to. Please note if the missing item had been submitted as a claim with the damaged headboard it would have been processed accordingly. In addition, if the customer had contacted our office to advise the claim settlement was not correct when he received it we would have adjusted the claim that was filed. Again, there was no indication until the 7/15 phone call there was an issue.

All Coast Transporters serviced this move and processed his claim according to the paperwork that was received by our office. The customer filed a claim with our office that indicated the only item that was missing or damaged was the headboard from a bed. The driver wrote on the delivery documents the headboard was damaged. The claim was processed accordingly, the settlement letter outlining the claim that was filed with an explanation of what our office was compensating for the damaged headboard.

A settlement was sent to the customer and it was received back signed indicating the claim was closed and there were no further claims regarding their move. The check for the damages was cashed May 2008. On July 15th our office received a voicemail indicating he was missing the item. This was the first communication our office had received regarding the missing item. We attempted to speak with the customer to see what we could do as he indicated he had spoken with the actual driver. When the customer was questioned about if he ever advised the office of the missing item he advised no. The customer would not allow our office manager to explain that although he never filed a claim for the missing item, signed the settlement indicating the claim was closed and cashed the check we were still willing to review his claim for the missing item. The customer was belligerent and using inappropriate language that was not conducive to have a discussion.

Our office has been in business for almost 3 years and performs 1100 moves a year on average. We try to resolve all unsatisfied customers to the best of our ability, but unfortunately in this situation we were unable to. Please note if the missing item had been submitted as a claim with the damaged headboard it would have been processed accordingly. In addition, if the customer had contacted our office to advise the claim settlement was not correct when he received it we would have adjusted the claim that was filed. Again, there was no indication until the 7/15 phone call there was an issue.

All Coast Transporters serviced this move and processed his claim according to the paperwork that was received by our office. The customer filed a claim with our office that indicated the only item that was missing or damaged was the headboard from a bed. The driver wrote on the delivery documents the headboard was damaged. The claim was processed accordingly, the settlement letter outlining the claim that was filed with an explanation of what our office was compensating for the damaged headboard.

A settlement was sent to the customer and it was received back signed indicating the claim was closed and there were no further claims regarding their move. The check for the damages was cashed May 2008. On July 15th our office received a voicemail indicating he was missing the item. This was the first communication our office had received regarding the missing item. We attempted to speak with the customer to see what we could do as he indicated he had spoken with the actual driver. When the customer was questioned about if he ever advised the office of the missing item he advised no. The customer would not allow our office manager to explain that although he never filed a claim for the missing item, signed the settlement indicating the claim was closed and cashed the check we were still willing to review his claim for the missing item. The customer was belligerent and using inappropriate language that was not conducive to have a discussion.

Our office has been in business for almost 3 years and performs 1100 moves a year on average. We try to resolve all unsatisfied customers to the best of our ability, but unfortunately in this situation we were unable to. Please note if the missing item had been submitted as a claim with the damaged headboard it would have been processed accordingly. In addition, if the customer had contacted our office to advise the claim settlement was not correct when he received it we would have adjusted the claim that was filed. Again, there was no indication until the 7/15 phone call there was an issue.