In January 2011 I did an inventory for a moving quote from Michigan to Arizona with Carla Romagnolo. I was quoted $3721.27, as a guarantee not to exceed. I explained to her that there was more stuff in my house than what was on my inventory. I had an attorney look at this and he stated that as long as they knew that there was more heavy stuff in my house than what was on my inventory, all will be ok. Since they Guaranteed not to exceed the money that they quoted. But shortly after that Carla went on leave, and I was forced to deal with an idiot named Michael Anthony. He even quoted up to the day that I signed the contract that they guaranteed the rate was not to exceed the quoted price. I had a discussion with Michael about the fact that there was approx. 1000 lbs if not more that was left off the inventory. He said that they will still honor the quote as a guarantee not to exceed, since that was the way it was written. He stated that QA would call me three or four days prior to the move and would take care of the additions then. I said that there wouldn't be a raise in price correct. He said that the way the quote was written, they would eat the difference. Wow. What a lie that was, because when Shawn called me from QA, he doubled my rate, and then when I told him that I wanted my money back, he said he couldn't do that since it was less than 5 business days prior to the move. I asked to speak to Michael and he came on the line and said, "How did I piss you off" I told him the situation, and he said that he would refund my deposit money. I told him to cancel the load, which he said sure and never did. Then told Shawn to hang up the f***ing phone, and don't refund their money. I called back and spoke to Samuel Edwards a "supervisor" who told me that he has already dispatched the movers to our job. I asked who that was, and he didn't know. I told him that I wanted Aldo or Anthony on the phone. He said, "absolutely not. They don't ever come in here to take calls. They don't care about what they do to get money into the door." I spoke to Cheryl who said that they will look into the situation and get back to me in a couple days. Ten seconds after this call I get a call from the dispatcher of the moving company asking for information on my residence, where it is, how accessible it is etc. I told him that if their driver shows up on my door he will be greeted with a load of buck shot in his a*s. A week goes by and I get a phone call from Cheryl that says we looked at the situation, and Michael denies ever talking to you about this, and that you are making it up. We will not be refunding your deposit money. Makes me wonder, if Sheriff Andy Griffith and Deputy Barney Fife actually did the investigation. I have sent in a BBB Complaint, (over a week ago haven't heard anything) and am wondering if their B+ rating was purchased, since they deserve an F in my book. All I want is my $1450.49 back that they stole from me and lied to me about refunding, and actually being a company of honor. If anyone wants to join me, I will be starting a class action lawsuit against Michael Anthony, and the Disorbo's, and Nationwide Relocation Services.